Fady Ernest
Katy,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis. Professional successful at evaluating and distilling complex financial data. Excels at cultivating and maintaining strong client relationships. Stays current on developments across multiple industries to best serve clients with fresh, accurate and relevant information and mitigate potential impacts.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Fadi'S Mediterranean Grill
Katy, Texas
05.2023 - 04.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Shuttle and Limousine Driver
Sam’s Limousine
Houston, Texas
10.2021 - 04.2023
- Assisted customers with luggage loading and unloading when necessary.
- Greeted customers upon arrival at their destination with professionalism and courtesy.
- Maintained a clean, presentable limousine interior and exterior to ensure customer satisfaction.
- Monitored road conditions during trips to detect potential hazards or delays along the way.
- Responded promptly to customer inquiries regarding route information or changes in itinerary.
- Adhered to traffic laws and regulations while driving passengers safely from one location to another.
- Inspected vehicle's safety features prior to each trip, checking tire pressure, oil levels, brakes, and other mechanical components.
Sales Executive
Empire Today Flooring
Houston, Texas
01.2018 - 10.2021
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Created brochures and newsletters to promote products or services.
Financial Consultant
Ace Life Insurance
Cairo, Egypt
04.2004 - 08.2006
- Created comprehensive financial plans that included retirement planning, cash flow analysis, estate planning and insurance coverage reviews.
- Negotiated contracts and closed agreements to maximize profit.
- Delivered sales presentations to high-level executives and decision-makers.
- Identified and targeted new business opportunities through market research and analysis.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Negotiated contracts with vendors and suppliers to secure advantageous pricing terms.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Education
Professional Forex Trader Course -
Online Trading Academy (Life Time Membership)
Houston, TX03-2018
Core Strategy Course -
Online Trading Academy (Life Time Membership)
Houston, TX01-2018
Bachelor of Arts - Digital Filmmaking And Video Production
The Art Institute of Houston
Houston, TX07-2014
Bachelor of Science - Civil Engineering
Higher Technological Institute
Cairo, Egypt01-2003
Skills
- Product Knowledge
- Data Entry
- Consultative Sales
- Inbound and Outbound Calling
- Developing financial plans
- Financial Forecasting
- Financial Advising
- Financial Planning
- Retirement planning
- Financial Services
- Risk Assessment
- Sales and Marketing
- Wealth Management
- Cash Flow analysis
- Investment advice
- Investment Consulting and Planning
- Technical Analysis
- Process Improvement
- Ethical standards
- Client Relations
- Making insurance decisions
- Increasing savings
- Managing wealth
- Investment Analysis
- Advising on investments
- Stock market expertise
- Investment strategies
Timeline
Customer Service Representative
Fadi'S Mediterranean Grill
05.2023 - 04.2024
Shuttle and Limousine Driver
Sam’s Limousine
10.2021 - 04.2023
Sales Executive
Empire Today Flooring
01.2018 - 10.2021
Financial Consultant
Ace Life Insurance
04.2004 - 08.2006
Professional Forex Trader Course -
Online Trading Academy (Life Time Membership)
Core Strategy Course -
Online Trading Academy (Life Time Membership)
Bachelor of Arts - Digital Filmmaking And Video Production
The Art Institute of Houston
Bachelor of Science - Civil Engineering
Higher Technological Institute
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