Professional Summary
Overview
Work History
Education
Skills
Timeline

Faith Feliciano

Premium Retail Services Inc
San Antonio,TX
5
years of professional experience

Innovative leader with expertise in training and customer experience enhancement. Demonstrated success in utilizing various platforms to deliver engaging training, fostering collaboration, and achieving measurable outcomes in organizational management.

Work History

Lenovo Sales and Training Representative

1 Year 7 Months
Premium Retail Services Inc | 01.2025 - Current
  • Developed and delivered training programs to enhance product knowledge among retail staff resulting in a 18.3% increase in YOY% units.
  • Utilized various training tools and platforms to streamline program delivery and engagement.
  • Managed budgets for various training initiatives, ensuring cost-effective allocation of resources while prioritizing high-impact projects.
  • Collaborated with management to identify training needs and adjust content accordingly.

Consultant Agent

1 Year 3 Months
Best Buy, Geek Squad | 10.2023 - 01.2025
  • Analyzed customer needs to provide tailored technology solutions and recommendations.
  • Collaborated with cross-functional teams to streamline service processes and improve customer experience.
  • Conducted workshops to educate customers on device functionality and software applications.

Apple Mobile Advisor

2 Years
Best Buy | 10.2021 - 10.2023
  • Advised customers on product features and benefits, enhancing purchasing decisions.
  • Resolved customer inquiries and complaints efficiently, improving overall satisfaction.
  • Trained new staff on customer service protocols and sales techniques.

Education

Bachelor of Science - Data Analytics

Western Governors University | Salt Lake City, UT | 06-2028

Associate of Arts - Business Administration

San Antonio College | San Antonio, TX | 03-2024

Skills

Training effectiveness
Product training
Organizational management
Problem-solving
Multitasking
Teamwork and collaboration
Adaptability and flexibility
Relationship building

Timeline

Lenovo Sales and Training Representative

Premium Retail Services Inc
01.2025 - CurrentRead More

Consultant Agent

Best Buy, Geek Squad
10.2023 - 01.2025Read More

Apple Mobile Advisor

Best Buy
10.2021 - 10.2023Read More

Western Governors University

Bachelor of Science from Data Analytics
Read More

San Antonio College

Associate of Arts from Business Administration
Read More
Faith Feliciano