Innovative leader with expertise in training and customer experience enhancement. Demonstrated success in utilizing various platforms to deliver engaging training, fostering collaboration, and achieving measurable outcomes in organizational management.
Work History
Lenovo Sales and Training Representative
1 Year 7 Months
Premium Retail Services Inc | 01.2025 - Current
Developed and delivered training programs to enhance product knowledge among retail staff resulting in a 18.3% increase in YOY% units.
Utilized various training tools and platforms to streamline program delivery and engagement.
Managed budgets for various training initiatives, ensuring cost-effective allocation of resources while prioritizing high-impact projects.
Collaborated with management to identify training needs and adjust content accordingly.
Consultant Agent
1 Year 3 Months
Best Buy, Geek Squad | 10.2023 - 01.2025
Analyzed customer needs to provide tailored technology solutions and recommendations.
Collaborated with cross-functional teams to streamline service processes and improve customer experience.
Conducted workshops to educate customers on device functionality and software applications.
Apple Mobile Advisor
2 Years
Best Buy | 10.2021 - 10.2023
Advised customers on product features and benefits, enhancing purchasing decisions.
Resolved customer inquiries and complaints efficiently, improving overall satisfaction.
Trained new staff on customer service protocols and sales techniques.
Education
Bachelor of Science - Data Analytics
Western Governors University | Salt Lake City, UT | 06-2028