FAGAEE (FAYE) TIGILAU
CARSON,CA
Summary
Accomplished Accessioner offering 20 years of expertise in entering patient data and staging lab specimens for testing. Successful in providing accurate data entry and information gathering to provide patients with effective insurance processing. Focused on strictly following lab safety procedures and regulations.
Overview
34
34
years of professional experience
Work History
DATA ENTRY/Customer Service Representative
Control Expert
09.2016 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
Data Entry Clerk
CITIBANK
12.2013 - 08.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
Data Entry Clerk
ESPN ZONE
08.2010 - 12.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
DATA ENTRY
ACS CORPORATION
09.2002 - 01.2009
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
- Enhanced accuracy in financial reporting through meticulous record-keeping and data entry practices.
- Performed data entry and other administrative duties in support of office staff.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- Handled data entry and paperwork for shipments received.
- Increased accuracy in data entry, diligently reviewing documents for completeness before submission.
Assistant Administrator
NCS PEARSON
09.2000 - 01.2002
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Arranged conference rooms and facilities to prepare for meetings and tests.
Data Entry/Customer Service
ST GEORGE DISTRIBUTION
09.1997 - 02.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Data Entry Clerk
DHL Worldwide Express
10.1989 - 08.1996
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
CERTIFICATE - Medical Assisting
BRYMAN INSTITUTE
Long Beach, CA12.1988
High School Diploma -
Carson High School
Carson, CA06.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Payment Processing
- Call Center Operations
- Scheduling
Timeline
DATA ENTRY/Customer Service Representative
Control Expert
09.2016 - 03.2024
Data Entry Clerk
CITIBANK
12.2013 - 08.2016
Data Entry Clerk
ESPN ZONE
08.2010 - 12.2013
DATA ENTRY
ACS CORPORATION
09.2002 - 01.2009
Assistant Administrator
NCS PEARSON
09.2000 - 01.2002
Data Entry/Customer Service
ST GEORGE DISTRIBUTION
09.1997 - 02.2000
Data Entry Clerk
DHL Worldwide Express
10.1989 - 08.1996
CERTIFICATE - Medical Assisting
BRYMAN INSTITUTE
High School Diploma -
Carson High School
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