FAGEST EDOUARD
EAST WAYMOUTH,MA
Summary
Dynamic supervisor with a strong focus on employee training and performance evaluation. Proven ability to enhance service delivery and maintain compliance with safety protocols.
Overview
15
15
years of professional experience
Work History
SUPERVISER
CARDINAL CUSHING CENTERS
HANOVER, MA
08.2014 - Current
- Supervised staff to ensure compliance with care standards and safety protocols.
- Coordinated training sessions for new employees on operational procedures and policies.
- Monitored daily activities to maintain a positive and productive work environment.
- Implemented quality assurance measures to enhance service delivery for clients.
- Facilitated communication between departments to streamline workflow and resolve issues.
- Evaluated team performance, providing feedback and guidance for improvement.
- Developed schedules to optimize staff coverage during peak service hours.
- Collaborated with management on strategic planning for resource allocation and staffing needs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Salesperson
EXIT AUTO SALES LLC
HOLLYWOOD, FL
01.2012 - 07.2014
- Assisted customers in selecting vehicles based on preferences and needs.
- Conducted vehicle demonstrations to showcase features and benefits.
- Managed inventory by tracking vehicle availability and updating records.
- Negotiated sales terms with customers to finalize agreements.
- Collaborated with team members to improve sales strategies and techniques.
- Maintained knowledge of industry trends and competitor offerings for informed selling.
- Processed paperwork for vehicle purchases and trade-ins efficiently.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Collaborated with team members to develop effective sales plans.
Education
Associate of Science - Computer and Information Systems
Massasoit Community College
Brockton, MA08-2016
High School Diploma -
PIERRE SULLY D'AQUIN
AQUIN,HAITI06-2002
Skills
- Employee training
- Performance evaluation
- Operational procedures
- Customer relationship management
- Team coordination
- Strategic planning
- Inventory management
- Problem solving
- Staff supervision
- Time management
- Effective communication
- Goal oriented
- Staff education
- Decision-making
- Policy enforcement
- Customer service
- Priority management
- Project planning
Timeline
SUPERVISER
CARDINAL CUSHING CENTERS
08.2014 - Current
Salesperson
EXIT AUTO SALES LLC
01.2012 - 07.2014
Associate of Science - Computer and Information Systems
Massasoit Community College
High School Diploma -
PIERRE SULLY D'AQUIN