Fahad Almufarji

Sales Manager / Service Advisor
• Managed daily operations and customer service for automotive repair shop
• Answered multi-line phone system and provided service estimates and pricing
• Built customer relationships and increased repeat business through strong communication
• Diagnosed customer concerns and recommended appropriate repair solutions
• Performed light mechanical work including:
• Oil changes
• Brake service
• Tire installation & balancing
• Wheel alignments
• Suspension repairs
• Vehicle inspections
• Coordinated workflow between technicians and customers to ensure timely service completion

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Responsibilities:
  • Listed vehicles for sale online and managed inventory postings
  • Communicated with customers via phone, text, and email to generate leads and close sales
  • Assisted customers throughout the car buying process from inquiry to final sale
  • Washed and detailed vehicles to ensure showroom-ready presentation
  • Coordinated with service department to prepare vehicles for sale
  • Transported vehicles to and from service shops
  • Took professional photos of vehicles for online listings
  • Maintained accurate records of sales and customer interactions

• Assisted customers with parts identification, coordinated with vendors, maintained inventory records, and processed billing and customer concerns.

• Delivered customer service in a high-volume environment, operated equipment safely, assisted customers with product selection, and maintained organized department operations.