Faheem Abdulrafee
Detroit,MI
Summary
Qualified Service Technician versed in machinery, electronics, and basic principles of essential job functions. Solid background in diagnosing and resolving performance problems. Advises customers on preventive maintenance and configurations with potential to impact product performance.
Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 10 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Hardworking person skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Overview
7
7
years of professional experience
Work History
Temp Service
Minuteman Staffing
Dearborn, MI
01.2020 - 06.2020
- Worked under direct supervision to handle and maintain flow of materials and products in manufacturing areas.
- Lifted, sorted and stacked parts weighing as much as 150 pounds.
- Picked and packed orders at rate of 100+ per hour.
- Greeted customers and offered immediate assistance.
- Loaded and unloaded materials onto or from pallets, trays, racks, and shelves by hand.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Class B Commercial Driver
Topors pickle
Detroit, MI
01.2013 - 04.2018
- Picked up products from warehouse or distribution center, verified content and delivered to businesses or households as schedule indicated.
- Followed established traffic and transportation laws and operated and maintained equipment safely to comply with Federal Motor Carrier Safety Administration guidelines.
- Inspected truck equipment and supplies and reported mechanical problems to facilitate repair process.
- Maintained reports and log books to document hours to comply with HOS rules and regulations.
- Leveraged forklift, hand truck or dolly to load and unload product for stock or delivery.
- Interpreted GPS to operate most efficient route service and reported delays, accidents and other traffic and transportation situations to dispatch or manager.
- Maintained safe driving habits to protect property and general public on roadways.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Documented time of delivery to record completion of order.
- Collected tips from customers through hands-free electronic methods.
- Delivered fresh food to customers across local area.
- Contacted customers prior to delivery to coordinate delivery times.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Completed daily pre-trip inspection checklist before first delivery.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Education
Chemistry
Wayne County Community College District
Detroit, MISkills
- Product Scanning
- Reliable and Responsible
- Cash Handling
- Customer Relations
- Work Task Prioritization
- Honest and Dependable
- Problem-Solving
- Shipment Procedures
- Problem Solving
- Cooperative Attitude
- Inventory Stocking
- Merchandise Packaging
- Active Listening
- Basic Mathematics
- Creative Thinking
- Team Leadership
Experience and volunteer work
Tabernacle Schools
Great with kids hands on
Patient and devoted to everything that I do.
Timeline
Temp Service
Minuteman Staffing
01.2020 - 06.2020
Class B Commercial Driver
Topors pickle
01.2013 - 04.2018
Chemistry
Wayne County Community College District