Fahim Ahmed
Lead Pharmacy Technician
Warren,MI
Summary
Technology & Analytics student with hands-on experience supporting operations, improving workflows, and working with cross-functional teams in fast-paced settings. Comfortable analyzing data, solving problems, and keeping processes running smoothly. Interested in an Amazon Area Manager position to grow as an operations leader.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
IT Help Desk
DirectRx Pharmacy
06.2025 - Current
- Operated and maintained specialized pharmacy management and inventory software, gaining hands-on experience with digital systems and compliance workflows.
- Collaborated with healthcare staff to troubleshoot system issues, improving accuracy and reliability of operational processes.
- Managed confidential digital records with a high degree of accuracy, demonstrating strong data entry, database handling, and attention to detail.
Lead Pharmacy Technician
Walgreens
10.2024 - Current
- Processed prescriptions and insurance claims using pharmacy management systems, ensuring accuracy and compliance with healthcare regulations.
- Assisted pharmacists with medication preparation, inventory management, and patient record updates in a high-volume retail pharmacy.
- Delivered customer service by resolving prescription inquiries, coordinating refills, and maintaining.
Data Support Intern
Askia Inc.
08.2025 - 12.2025
- Analyzed client performance metrics using Excel, Google Sheets, and data visualization techniques, improving reporting accuracy and operational efficiency.
- Coordinated cross-functional updates using project management and collaboration tools to streamline workflows and reduce delays.
- Supported daily operations by optimizing internal processes, managing priorities, and identifying workflow inefficiencies.
Assistant Manager
Tim Hortons
04.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Bachelor of Science - Information Technology
Wayne State University
Detroit, MI 05.2001 -
Skills
Process Improvement
Workflow Optimization
Performance Metrics & KPIs
Cross-Functional Coordination
Inventory & Operations Support
Data Analysis (Excel, Tableau)
Fast-Paced Environment Execution
Problem Solving & Decision Making
Team Collaboration & Communication
Certification
Data Analytics and Databases on AWS — Coursera — July 2025
Timeline
Data Support Intern
Askia Inc.
08.2025 - 12.2025
IT Help Desk
DirectRx Pharmacy
06.2025 - Current
Lead Pharmacy Technician
Walgreens
10.2024 - Current
Assistant Manager
Tim Hortons
04.2022 - 12.2022
Bachelor of Science - Information Technology
Wayne State University
05.2001 -