Fahim Alam
Irving,TX
Summary
Results-driven professional with six years of combined experience in Quality Assurance Automation Engineering and Sales. Skilled in developing and executing automation test scripts to ensure software quality, as well as in driving revenue growth through effective sales strategies. Seeking a challenging role that allows for the application of technical expertise and sales acumen to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Account Executive
NextTech ITC
12.2020 - Current
- Managed a portfolio of key client accounts, driving revenue growth through upselling and cross-selling of products and services, resulting in a 20% increase in annual revenue.
- Developed and maintained strong relationships with clients, understanding their business needs and aligning company solutions to address them effectively.
- Conducted product demonstrations and presentations to prospective clients, effectively communicating the value proposition and features of the company's offerings.
- Collaborated with marketing and product teams to develop targeted sales strategies and campaigns, resulting in increased lead generation and conversion rates.
- Utilized CRM software (e.g., Salesforce) to track and manage customer interactions, ensuring accurate and up-to-date records.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
QA Automation Engineer
Homesite Insurance
07.2018 - 11.2020
- Developed and executed automated test scripts using Selenium WebDriver and TestNG, resulting in a 30% reduction in testing time.
- Collaborated with cross-functional teams to identify, prioritize, and resolve software defects, ensuring high-quality deliverables.
- Implemented continuous integration and continuous deployment (CI/CD) pipelines using Jenkins, enhancing the efficiency of the software development process.
- Conducted regression testing on web applications to ensure compatibility across multiple browsers and devices.
- Provided technical expertise and guidance to junior QA team members, fostering a culture of continuous learning and improvement.
- Managed defect tracking process using bug-tracking tools, providing timely updates on issue resolution progress to stakeholders.
Education
Bachelor of Arts - Music
Texas Woman's University
Denton, TX08.2022
Skills
- Programming Languages: Java
- Test Automation Tools: Selenium WebDriver, TestNG, Selenoid Grid
- Version Control: Git
- Continuous Integration/Deployment: Jenkins, AWS EC2
- CRM Software: Salesforce
- Sales and Account Management
- Excellent Communication and Presentation Skills
- Client Relationship Building
- Team Collaboration and Leadership
Languages
Bengali
Full Professional
English
Native or Bilingual
Timeline
Account Executive
NextTech ITC
12.2020 - Current
QA Automation Engineer
Homesite Insurance
07.2018 - 11.2020
Bachelor of Arts - Music
Texas Woman's University
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