Adaptable professional with a diverse background in product ownership, quality assurance, agile methodology, and software development life cycles. Excels in backlog grooming, PBI creation, and user story development to optimize agile workflows and enhance digital solutions. Strong communication skills and leadership experience that promote operational efficiency and innovation, while also fostering internal and vendor team collaboration for streamlined processes and execution.
Overview
12
12
years of professional experience
4010
4010
years of post-secondary education
1
1
Certification
Work History
Senior Software QA Manager, Product Owner, and Scrum Master
Cleary Agile
Tampa
06.2021 - Current
Led global quality assurance effort to verify data for independent assessment with multiple data sets on proprietary software for multiple countries within the organization
Created cadence and ceremonies to improve implementation and streamline process flow to reduce redundancy and churn
Managed onsite and offshore QA teams, developing procedures and processes to improve ticket creation, test cases and testing efforts, including automation
Develop and execute functional, speed, and regression test cases for application defect identification
Assigned testing priorities and reported on project testing efforts
Cross-functional collaboration with internal teams and external vendors to drive alignment and successful project execution, including the development and launch of a people management middleware
Developed and implemented solutions that aligned with stakeholder business objectives including documentation and process flows transforming business requirements into actionable deliverables
Worked with stakeholders to help determine the next phase of the software, including timeline and budget
Supported business with downstream consumers of people data to ensure compliance and that requirements were met
Supplied input on new product and service features
User Story, PBI creation and backlog grooming
Leading touchpoint meetings with business and stakeholders to ensure product alignment
Producing and updating Product and E2E documentations
Quality Engineer
Wynright (Daifuku America)
Clearwater
05.2020 - 06.2021
Translate customer, product, and engineering requirements into quality control plans, work instructions, and inspection requirements
Evaluate, monitor, and audit suppliers to ensure they meet federal requirements
Develop procedures and processes following ISO 9000, customer, and regulatory requirements
Developed and ran SQL queries to confirm API and Database calls
Developed and executed functional and regression test cases for application defect identification
Assigned testing priorities and reported on project testing efforts
Supplied input on new product and service features
Quality Assurance Analyst
Blue Grace Logistics
Riverview
09.2019 - 05.2020
Developed and supported automation and integration suites for regression and functional testing using Cypress and Postman
Developed and ran SQL queries to confirm API and Database calls and perform data cleansing
Developed quality assurance best practices and processes to minimize gaps in testing coverage
Developed testing specifications, documentation, test cases and test plans
Supplied input on new product and features
Expanded existing automated and unit tests to support testing during builds and deployments for developers
Quality Assurance Analyst / Customer Service Analyst
Masonite International Corporation
Tampa
06.2014 - 09.2019
Translated stakeholder needs into user stories, functional specifications, process flows, and data maps to streamline operations and enhance system efficiency
Engaged with external vendors to negotiate and implement solutions that aligned with internal business objectives
Developed automation suites for regression and functional testing using Cypress and Selenium
Developed and ran SQL queries to confirm API and Database calls
Developed and executed functional and regression test cases for application defect identification
Created Quality Assurance guidelines to standardize department testing and reporting
Trained and onboarded all new QA hires as well as training new Catalog developers
Assigned testing priorities for QA team and reported on testing effort to management
Lead for all special projects and give go/no go for release to Production
Created department testing specifications, documentation, and regression plans
Supplied input on new product and service features
Developed documentation to aid the training and customer support functions
Troubleshoot and documentation of customer issues
Trained customers and stakeholders on Masonite proprietary software
Conducted monthly sales and bi-weekly calls with distributors
Supplied chat and email support for dealers and distributors
Education
Bachelor of Science - Computer Science
Texas A&M University
Corpus Christi
Bachelor of Arts - Studio Arts
Texas A&M University
Corpus Christi
Skills
Agile Frameworks: Scrum
Agile Frameworks: Kanban
Agile Frameworks: SaFe
Analytics: Google Analytics
API: PAWS
API: Postman
API: React Native
API: RESTClients
Automation: Cypress
Automation: Selenium WebDriver
Automation: Testing Anywhere
CI/CD: Jenkins
CMS: MS Office 365
CMS: WordPress
CRM/DM: Salesforce
CRM/DM: SharePoint
Cloud: Amazon Web Services
Cloud: Microsoft Azure
Database and Data Analytics: Access
Database and Data Analytics: Cosmos
Database and Data Analytics: Oracle
Database and Data Analytics: MySQL
Database and Data Analytics: SQL
Database and Data Analytics: SMSS
Database and Data Analytics: MongoDB
Platforms: Android
Platforms: iOS
Platforms: Linux (Unix)
Platforms: Mac OS
Platforms: MS DOS
Platforms: MS Win
Platforms: UNIX
Platforms: Windows
Product Management: Bugzilla
Product Management: Confluence
Product Management: JIRA
Product Management: Azure DevOps (ADO)
Programming languages: Assembly
Programming languages: C
Programming languages: C
Programming languages: CGI Scripting
Programming languages: Cobol
Programming languages: HTML
Programming languages: JAVA
Programming languages: JavaScript (Mocha/Chai)
Programming languages: PHP
Tools: GitHub
Tools: Lotus Notes
Tools: MS Office
Tools: Slack
Tools: Teams
Version Control: Git
Version Control: Tortious Git
Version Control: ADO
Web testing tool: Chrome Dev tool
Certification
Advanced Certified Scrum Product Owner (A-CSPO)
Certified Scrum Master (CSM)
Certified SAFe6 Agilist
Six Sigma Yellow Belt – DMAIC
Timeline
Senior Software QA Manager, Product Owner, and Scrum Master
Cleary Agile
06.2021 - Current
Quality Engineer
Wynright (Daifuku America)
05.2020 - 06.2021
Quality Assurance Analyst
Blue Grace Logistics
09.2019 - 05.2020
Quality Assurance Analyst / Customer Service Analyst