Gina Bernard
Fayetteville,GA
Summary
Accomplished Scrum Master with a proven track record at Global Health Education Outreach, enhancing team productivity through expert application of Agile frameworks and exceptional leadership. Skilled in JIRA and adept at fostering collaborative environments, I significantly improve operational efficiencies and stakeholder satisfaction. Renowned for analytical prowess and effective communication, I consistently exceed project milestones and training objectives.
Overview
12
12
years of professional experience
Work History
Scrum Master
Global Health Education Outreach
Houston, PA
05.2020 - Current
- Streamlined administrative processes by organizing and managing procurement, claims, and invoices
- Coordinated onboarding, orientation, and HR processes for new hires, ensuring a smooth transition
- Maintained accurate records and prepared comprehensive reports, supporting operational efficiency
- Provided exceptional customer service and administrative support to enhance team productivity.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
City Carrier
United States Postal Service
01.2016 - Current
- Applied Agile practices to prioritize and manage daily workflows, ensuring timely delivery and high-quality service under strict deadlines
- Led and facilitated team huddles to discuss operational improvements and resolve roadblocks, fostering a collaborative environment
- Provided training to new hires, equipping them with knowledge of standard operating procedures and promoting team productivity
- Recognized for maintaining exceptional performance with zero service-related complaints
Account Executive
Comcast
01.2014 - 01.2016
- Collaborated with cross-functional teams to create and execute strategies that enhanced client brand visibility and business outcomes
- Utilized CRM tools to gather and analyze data, crafting strategic solutions to exceed sales and service targets
- Delivered training and mentorship to team members, cultivating a culture of continuous improvement and collaboration
- Demonstrated strong stakeholder management skills, ensuring alignment between client expectations and deliverables
Customer Care Professional
IQor
01.2013 - 01.2014
- Resolved customer issues efficiently by analyzing accounts and providing timely solutions
- Delivered training and functional guidance to lower-level staff, ensuring quality and compliance with company standards
- Retained customer relationships through effective communication and resolution of complex issues, increasing customer satisfaction
- Consistently achieved key performance indicators (KPIs) such as quality assurance and productivity
Education
Certified Scrum Master (CSM) -
Scrum.org
01.2020
AA - Business Administration
Miami Dade College
05.2013
Skills
- Agile Frameworks: Scrum
- Agile Frameworks: Kanban
- Agile Frameworks: SAFe
- Agile Tools: Rally
- Agile Tools: Clarity
- Agile Tools: JIRA
- Team Leadership and Facilitation
- Conflict Resolution and Effective Communication
- Process Improvement and Quality Assurance
- Training and Development
- Administrative Coordination
- Proficient in Microsoft Office Suite
- Strong analytical and decision-making abilities
- Effective in hybrid and remote environments
- Backlog management
- Scrum framework expertise
Additionalexperiencehighlights
- Experienced in working with diverse, cross-functional, and offshore teams to achieve project objectives.
- Adept at identifying and addressing impediments, ensuring smooth project execution.
- Passionate about driving team engagement, promoting Agile best practices, and delivering measurable business outcomes.
Timeline
Scrum Master
Global Health Education Outreach
05.2020 - Current
City Carrier
United States Postal Service
01.2016 - Current
Account Executive
Comcast
01.2014 - 01.2016
Customer Care Professional
IQor
01.2013 - 01.2014
Certified Scrum Master (CSM) -
Scrum.org
AA - Business Administration
Miami Dade College
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