Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Fahim Jalal

Queens,NY

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager in Training

Sweetgreen
06.2024 - Current
  • Enhanced team performance by implementing effective training strategies and management .
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

Shift Leader

Five Guys
06.2023 - 06.2024
  • Assisted in training new employees on shift operations
  • Resolved customer complaints promptly and professionally
  • Maintained an organized work environment by delegating tasks to staff as needed
  • Adhered to all health code regulations while preparing food items for customers
  • Checked orders for quality and completeness
  • Upheld company standards and compliance requirements for operations
  • Assisted general manager with operations game plan and company initiatives implementation
  • Verified credit card charges against purchase receipts for accuracy
  • Reported any discrepancies or errors in pricing or inventory levels to management.

Shift Supervisor

CVS Pharmacy
05.2022 - 06.2023
  • Assisted customers with selecting items and answering questions about products
  • Performed cashier duties such as taking orders, collecting payments and providing change
  • Restocked kitchen supplies including food products and utensils
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash .

Shift Leader

Dunkin' Donuts
04.2021 - 05.2022
  • Assisted customers with selecting items and answering questions about products
  • Performed cashier duties such as taking orders, collecting payments and providing change
  • Restocked kitchen supplies including food products and utensils
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

IT Support - Computer And Information Sciences

Google Certification
N/A

High School Diploma -

Scholastica
Dhaka,Bangladesh

Associate of Science - Business Administration And Management

BMCC
Manhattan, NY

Skills

  • Professional Appearance
  • Team Leadership
  • Shift checklists
  • Cash Handling
  • Problem-Solving

Certification

Food Handlers Certificate

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Elementary
Urdu
Elementary
Spanish
Elementary

Timeline

Manager in Training

Sweetgreen
06.2024 - Current

Shift Leader

Five Guys
06.2023 - 06.2024

Shift Supervisor

CVS Pharmacy
05.2022 - 06.2023

Shift Leader

Dunkin' Donuts
04.2021 - 05.2022

IT Support - Computer And Information Sciences

Google Certification

High School Diploma -

Scholastica

Associate of Science - Business Administration And Management

BMCC

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Fahim Jalal