Fahim Thompson
Philadelphia,PA
Summary
Motivated professional with extensive experience in industry support. Demonstrates strong work ethic and professional demeanor, consistently delivering exceptional customer service. Proven decision-making skills enhance operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Behavior Analysis Therapy Partners
04.2025 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Office Administrative Assistant
Cheyney University of Pennsylvania
09.2023 - 05.2025
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Processed incoming invoices for payment in a timely manner.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Airport Customer Service Agent
Airport Terminal Services Inc
05.2024 - 01.2025
- Trained new staff members on proper customer service techniques and policies.
- Performed daily opening and closing procedures in accordance with company standards.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Customer Assistant
Primark
09.2021 - 09.2023
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Described merchandise and explained use, operation and care.
- Resolved customer complaints in a timely manner.
Education
Some College (No Degree) - Social Sciences
Cheyney University
Cheyney, PASkills
- Effective interpersonal skills
- Time management strategies
- Analytical problem solving
- Writing and editing proficiency
- Conflict mediation techniques
- Team collaboration support
- Multi-task management skills
- Communication clarity
- Mental health support
- Documentation skills
- De-escalation strategies
Certification
- Mandated Reporter certification
- CPR / AED / First-aid certification
- 40 Hour RBT training
Timeline
Behavioral Health Technician
Behavior Analysis Therapy Partners
04.2025 - Current
Airport Customer Service Agent
Airport Terminal Services Inc
05.2024 - 01.2025
Office Administrative Assistant
Cheyney University of Pennsylvania
09.2023 - 05.2025
Customer Assistant
Primark
09.2021 - 09.2023
Some College (No Degree) - Social Sciences
Cheyney University
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