Faijah Mixon

I started as a Patient Coordinator and advanced to an Optometrist Technician.

• Greeted and assisted patients with check-in procedures.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
• Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
• Verified patient insurance eligibility and entered patient information into system.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
• Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
• Promoted a welcoming atmosphere within the practice by keeping waiting areas tidy and well-stocked with reading materials.
• Improved patient care by conducting comprehensive visual pre-testing procedures. This includes pretesting, checking VA, IOP, Retinal Imaging, review prescriptions on previous contact lenses and glasses. As needed I would also complete Visual Fields, OCT scanning and PACH.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Collaborated with optometry staff to reach individual and team goals.

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
• Worked with patients to schedule tests and procedures.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions and eligibility.
• Maintained clean and organized examination rooms and patient area.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Assisted with dilating patients or using eye medications when directed by optometrist.