Fair-Riana NELSON
BROOKLYN,UNITED STATES
Summary
Resourceful and people centered professional with experience in teaching, customer service, and relationship building. Known for creating organized systems, communicating clearly, and adapting quickly in high-pressure environments. I bring a strong combination of emotional intelligence, problem-solving, and leadership, whether I’m supporting students, guiding families, or delivering exceptional service to clients. I’m looking for a role where I can use my communication skills, reliability, and ability to build trust to contribute to a team and grow long-term.
Overview
5
5
years of professional experience
Work History
Elementary School Teacher
Ascend Charter School
02.2025 - 09.2025
- Successfully managed a classroom of 35 students, maintaining engagement and a positive learning environment.
- Implemented tailored lesson plans, enhancing student comprehension and achieving measurable growth in assessment scores.
- Coordinated with parents and staff to develop individualized learning strategies, significantly improving student performance.
- Analyzed student feedback and performance trends to refine instructional methods, leading to noticeable gains in classroom dynamics.
3rd and 4th Grade Teacher
Success Academy
01.2024 - 10.2024
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated a positive classroom environment to enhance student learning and participation.
- Collaborated with colleagues to integrate interdisciplinary approaches in teaching methods.
- Implemented differentiated instruction strategies to accommodate diverse learning styles and needs.
- Evaluated student progress through assessments, providing constructive feedback to support academic growth.
5th Grade Summer School Teacher
Success Academy
06.2024 - 07.2024
- Provided individualized support through 1:1 virtual meetings and breakout room sessions, addressing specific learning gaps and challenges.
- Collaborated with families and guardians via email and virtual meetings to discuss student progress and provide actionable recommendations for continued learning.
- Ensured technological readiness by troubleshooting connectivity issues and guiding students and families on effective use of digital platforms.
Call Center Representative
King Teleservices
04.2023 - 12.2023
- Provided high-quality service to callers, responded to inquiries, processed service requests, and documented information accurately in computerized systems.
- Managed high-volume inbound calls, ensuring prompt and accurate responses to customer inquiries.
- Assisted in resolving customer complaints, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track interactions and update customer information efficiently.
Associate Banker
Chase Bank
01.2021 - 02.2022
- Assisted customers with financial services, built customer relationships, and provided guidance on various banking products.
- Assisted clients with account inquiries and transactions, ensuring high levels of satisfaction.
- Collaborated with team members to streamline customer service processes, enhancing efficiency.
- Educated clients on banking products and services, fostering informed decision-making.
- Conducted account maintenance tasks, ensuring accuracy in client records and transactions.
Education
Bachelor of Arts - English Literature
Cuny Hunter College
New York, NY06-2022
Skills
- Management
- Data Analysis
- Lesson Planning
- Problem Solving
- Team Collaboration
- Service-oriented mindset
- Relationship building
- Conflict resolution
- Multitasking in fast-paced environments
Timeline
Elementary School Teacher
Ascend Charter School
02.2025 - 09.2025
5th Grade Summer School Teacher
Success Academy
06.2024 - 07.2024
3rd and 4th Grade Teacher
Success Academy
01.2024 - 10.2024
Call Center Representative
King Teleservices
04.2023 - 12.2023
Associate Banker
Chase Bank
01.2021 - 02.2022
Bachelor of Arts - English Literature
Cuny Hunter College