Fairry Abai
Colorado Springs,CO
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
Aspen Trail Senior Living
01.2024 - Current
- Taking orders and serving food and beverages to guests
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Casher/Customer Service
Panera Bread
09.2023 - 11.2023
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Dietary Aide
Jackson Creek Senior Living
04.2020 - 09.2023
- Duties include preparing some food dishes, delivering them to specific people or rooms and maintaining the cleanliness of the work area
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
Education
Associate of Applied Science - Cyber Security
Pikes Peak Community College
Colorado Springs, CO05-2026
High school -
Lewis-Palmer High School
Monument, CO05-2024
Skills
- Hospitality
- Restaurant Experience
- Cleaning
- Dishwashing
- Fine dining experience
- Guest services
- Customer service
- Serving
- Host/hostess experience
- Quick service & fast food restaurant
- Customer support
- Basic math
- Hotel experience
- Organizational skills
- Computer skills
- Bilingual
- Barista experience
- Food nutrition aid
- Cash register
- Communication skills
- Grocery store
- Shift lead
- Food service
- Cash handling
- Sales
- Positive attitude
- Team leadership
- Problem-solving
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Aspen Trail Senior Living
01.2024 - Current
Casher/Customer Service
Panera Bread
09.2023 - 11.2023
Dietary Aide
Jackson Creek Senior Living
04.2020 - 09.2023
Associate of Applied Science - Cyber Security
Pikes Peak Community College
High school -
Lewis-Palmer High School
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