Fairy Nichole Seay

Scheduled therapy referrals within Therapy Direct network to optimize patient access.

Negotiated one-time rates for each referral to ensure cost-effectiveness. Converted one-time rate contracts into long-term agreements when feasible.

Analyzed network to identify areas requiring additional provider coverage.

Responsible for day-to-day direction, annual reviews, interviewing of incoming contractor candidates.

Analyze PPO network to develop relationships with other key PPO network partners to meet the needs of current and potential clients (i.e. Employers, Payors, TPAs, self-insured, insurance companies).

Negotiate long-term contracts with individual physicians, physician groups, ancillary providers, IPAs and hospitals.

Special focus on Tennessee development for State of Tennessee client.

Directed project parameters for continued development of national PPO network.

Coordinated contracting activities while analyzing PPO network for strategic customization and expansion.

Delegated projects to Directors and Supervisors aligning staffing requirements for over 45 employees.

Supported recruitment of Prime Health staff through interviews, offer placements, and performance evaluations.

Formulated action plans targeting timely goal achievement and revenue growth.

Implemented comprehensive training programs to elevate staff performance.

Cultivated partnerships with key PPO networks and addressing client needs effectively.

Partnered with Sales and Marketing teams to strengthen new client acquisition efforts.

Call center department lead.

Facilitate comprehensive training program of all new department staff and perform company-wide training for all new hires.

Assist co-workers with escalated calls and issues.

Identify industry and service trends via weekly reporting and forward relevant information to Supervisor.

Responsible for coordinating break and lunch schedules to ensure adequate telephone coverage during peak times.