FAISAL AL-SHAWKANI
Beaverton,OR
Summary
Experienced Data Center Technician specializing in hyperscale production environments and large enterprise server fleets. Expertise in hardware maintenance, OS imaging, remote management, GPU systems, and high-speed optical networking. Proficient in fiber inspection and remediation using industry-standard tools. Delivers rapid incident resolution and collaborates effectively with engineering teams.
Overview
4
4
years of professional experience
Work History
Data Center Technician
Genesis10
Hillsboro, OR
10.2024 - Current
- Assisted in managing hyperscale production infrastructure and server fleet operations.
- Perform advanced hardware troubleshooting across server components including CPUs, DIMMs, NICs, NVMe devices, GPUs, and motherboards
- Use BMC/IPMI/iDRAC/WebUI/SOL for remote recovery and system validation
- Execute OS imaging and PXE boot diagnostics
- Conduct RAID configuration, disk replacement, and storage remediation
- Perform fiber validation using EXFO iOLM/FIP-500; loopback testing and polarity correction
- Support 100G–400G QSFP/QSFP-DD optical networking
- Collaborate with engineering teams during incidents and escalations
- Provide onsite and remote support to multiple data center sites.
Data Center Technician / System Engineer
Wipro
Hillsboro, OR
02.2024 - 10.2024
- Supported large-scale production server infrastructure
- Executed OS imaging and PXE troubleshooting workflows to ensure system reliability and uptime
- Managed remote recovery via BMC/IPMI/iDRAC and WebUI/SOL for efficient system restoration
- Performed break/fix across CPU, DIMM, NIC, NVMe, GPU systems
- Conducted RAID rebuilds, disk swaps, and storage troubleshooting
- Performed fiber cleaning, inspection, validation, iOLM analysis, loopback testing
- Supported 100G–400G optical networking environments
Data Center Technician
UST Global
Hillsboro, OR
10.2022 - 05.2023
- Executed rack installation, server deployment in data center to support infrastructure scalability
- Built and deployed 1000+ Intel-based servers for enterprise infrastructure
- Installed CPUs, memory, storage, motherboards to ensure optimal server performance
- Configured BIOS, jumpers, validated firmware to enhance system reliability
- Performed system testing and hardware troubleshooting
Education
Bachelor of Science - Information Systems Management
Western Oregon University
Monmouth, OR06-2022
Skills
- Operating Systems: Linux (ls, df, journalctl, systemctl, dmesg, ip, lsblk), PXE imaging
- Linux troubleshooting
- Networking fundamentals
- Network fundamentals — TCP/IP, VLANs, DHCP/DNS
- Remote Management: BIOS, BMC, IPMI, iDRAC, SOL, WebUI
- Hardware: CPU, DIMM, NIC, NVMe, GPU, motherboards
- RAID configuration
- Fiber Tools: EXFO iOLM, EXFO FIP-500, loopback testing, polarity correction, NTS validation
- Bash scripting — automation for imaging/logs
- Operations: Rack & stack, deployment, incident response, asset handling
- Tools: PuTTY, WinSSH, JIRA, Slack, Confluence
- Power systems management
- Incident management tools
Timeline
Data Center Technician
Genesis10
10.2024 - Current
Data Center Technician / System Engineer
Wipro
02.2024 - 10.2024
Data Center Technician
UST Global
10.2022 - 05.2023
Bachelor of Science - Information Systems Management
Western Oregon University