Faisal Hossen
Towson,MD
Summary
Enthusiastic candidate with experience in operations management and team development. Addresses customer feedback promptly and effectively, turning challenges into opportunities. Ready to leverage strong interpersonal skills and a passion for service in a hospitality role.
Overview
2
2
years of professional experience
Work History
General Manager
6313 York Road
08.2024 - Current
- Led daily operations to enhance productivity and streamline workflows.
- Developed and implemented strategic initiatives to improve customer satisfaction.
- Managed team performance through effective coaching and feedback sessions.
- Analyzed market trends to identify growth opportunities and drive revenue.
- Developed and implemented strategies to increase sales and profitability.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - BSIT
Washington University of Science And Technology
Alexandria, VA03-2028
Associate of Arts - Hospitality And Tourism Management
Inholland University of Aplied Science
Amsterdam, Netherlands04-2024
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Languages
English
Native or Bilingual
Timeline
General Manager
08.2024 - Current
Bachelor of Science - BSIT
Washington University of Science And Technology
Associate of Arts - Hospitality And Tourism Management
Inholland University of Aplied Science