Faisal Popalzai
Castro Valley
Summary
Dynamic book seller at Castro Valley Library with a proven track record in customer service and sales techniques. Enhanced customer satisfaction through effective cross-selling and special order management. Organized store displays to drive sales and foster a welcoming environment, showcasing strong hospitality skills. Committed to delivering exceptional service and boosting retention.
Overview
1
1
year of professional experience
Work History
Book Seller
Castro Valley Library
Castro Valley
09.2024 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided information about titles, authors, and genres to customers who requested assistance.
- Participated in team meetings to discuss new strategies for increasing sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Helped customers by answering questions and locating merchandise.
- Inventoried new shipments of books and displayed them for sale.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
Hayward Adult High School
Hayward, CA02-2025
Skills
- Customer service
- Sales techniques
- Special order management
- Cross-selling
- Hospitality and accommodation
- Store organization
Timeline
Book Seller
Castro Valley Library
09.2024 - Current
High School Diploma -
Hayward Adult High School
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