Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gray Kyle

Bangor

Summary

Dynamic customer service and sales professional with extensive experience at Book-A-Million, specializing in enhancing customer experiences through expert product knowledge and impactful visual merchandising. Proven track record in driving sales and improving client satisfaction. Additionally, as a Freelance Writer, adept at creating and editing compelling content that consistently meets client expectations and objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Book Seller

Book-A-Million
Bangor
11.2021 - Current
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Suggested additional items to customers based on their interests.
  • Placed special orders or called other stores to find desired items.
  • Listened to customer interests and needs and matched with suitable books and related products.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Moved within store to access various departments, areas and other products.
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Resolved customer complaints in a professional manner.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Offered point-of-sale initiatives to increase sales and drive customer loyalty.

Freelance Writer

Advesa Digital Remote
Remote
09.2022 - 12.2022
  • Provided timely information and work output to supervisors and team members.
  • Followed trends in industry and target genre to capitalize on emerging trends.
  • Revised written output to satisfy needs of clients, directors or publishers.
  • Prepared and formatted work for publication and submitted to printers or publishers.
  • Developed advertising plans for timely and successful market entry.
  • Authored original articles, blog posts, and reports on industry-related subjects.
  • Proofread and edited peers' writings to ensure clarity and coherence.

Education

High School Diploma -

Bangor High School
Bangor, Maine
06-2019

Film/Cinema/Video Studies

Husson University
Bangor, Maine

Skills

  • Customer service
  • Product knowledge
  • Visual merchandising
  • Inventory management
  • Point-of-sale systems
  • Sales techniques

Certification

  • Copywriting Certification-Launchpad Copywriting Program (Run by Alex Cattoni) June 2022; Refresher 12/2024

Timeline

Freelance Writer

Advesa Digital Remote
09.2022 - 12.2022

Book Seller

Book-A-Million
11.2021 - Current

High School Diploma -

Bangor High School

Film/Cinema/Video Studies

Husson University

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Gray Kyle