Faisal Syed
Cyber Security Engineer
Old Bridge,NJ
Summary
- Responsible and motivated graduate student ready to apply education and experience in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Cyber Security Engineer
National Basketball Association, NBA
Secaucus, NJ
03.2023 - Current
- Direct risk assessment operations and system test execution within OneTrust and UpGuard.
- Evaluate existing security architecture and protocols for risk of vulnerability and recommended improved tools and procedures to management.
- Manage user profiles, security access and shared file structures through DOMO dashboards.
- Complete frequent checks on user logins, file permissions and other data issues.
- Utilize manual or automated tools to analyze or predict system performance (Azure, ISO, AWS) under different operating conditions
- Monitor systems for intrusions or denial of service attacks and promptly reporting security breaches to appropriate personnel.
IT - Operations Engineer II
Comcast
Philadelphia, United States
10.2021 - 12.2022
- Supported a wide range of projects, including innovative tools and custom development
- Troubleshooting external system issues to clients
- Created reports and organize data
- Utilized excel, tableau, Salesforce, ORION, WorkBench to report on data trends captured by the application
- Analyzed processes systematically, understanding edge cases, and applying innovative solutions when necessary
- Assisted the Product and Development teams and helped prioritize cases
- Ability to take on and manage projects independently
- Accessed JIRA tickets to triage issues
- Investigated root causes for operation issues and developed appropriate corrective actions.
- Screened design and procedure change requests for clarity and compliance with operational guidelines and recommended solutions to meet standards.
PC Technician
Hackensack Meridian Health
Neptune City, NJ
06.2020 - 01.2021
- Diagnosed, repaired, rebuilt and refurbished a variety of computer hardware, including PCs, laptops, monitors, servers, and other IT equipment
- Collaborated to test functionality and provide end-user support
- Managed equipment inventory, collaborating on purchases as needed
- Maintained records of daily data communication transactions, issues, and remedial actions taken or installation activities
- Installed printers, troubleshoot problems and make repairs
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Troubleshooting devices to identify and solve issues with hardware or software performance.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Ensured the integrity of all electronic data records by following company quality standards
- Managed and executed technology implementation projects
- Transferred data from PC to PC and troubleshoot software and hardware
- Takedown, box, ship out-of-date equipment and set up/install new equipment on site
- Handled all imaging and preparation tasks for new computers
- Worked with team to install applications to improve medical staff's workflow
- Used Citrix Receiver, Imprivata Single Sign-on, Ivanti EMP Console, LANDesk Management Console, Dell Management Portal, Imaged Desktops, Dell Wyse Thin Clients, Google Chromebooks, and laptops
- Documented and tracked inventory and processes to provide efficiency and productivity using Excel
- Coordinated with other team members to resolve issues and deploy equipment
- Coordinated with users to organize and deploy equipment company-wide
Education
Master of Science - Health Informatics
Temple University
05.2024
Bachelor of Science - Computer Science
Monmouth University
West Long Branch, NJ07.2019
Skills
- Windows 10
- Troubleshooting
- IT Operations
- Active Directory
- Product Specifications Analysis
- Systems Analysis
- Critical Thinking
- Project Team Collaboration
- Verbal and Writing Communication
- Corrective Action Planning
- Complex Problem Solving
- Root Cause Analysis
- Technical Troubleshooting
- Agile Product Lifecycle Management
- Quality and Reliability Objectives
- Product Life Cycle Management PLM
- Inventory Control
- New Process Implementation
- Technical Documentation
- Project Documentation
- Process Automation
- Cross-Functional Team Collaboration
- Project Development and Lifecycle
- Best Practices and Standards
- Data Extraction
- Data Management
- Friendly, Positive Attitude
- Planning & Organizing
- Computer Skills
- Proficiency in Microsoft Office
- Conflict Resolution
- Active Listening
- Flexible Schedule
- Reliable & Trustworthy
- Good Work Ethic
- Organizational Skills
- Programming and Design Skills
- Cost Estimation and Budgeting
- Data Integrity Validation
- Data Quality
- Attention to Detail
- Issue Diagnosis and Resolution
- Expertise in Java, CSS, HTML/HTML5, JavaScript, Python, C, SQL
- Data Analysis
Certification
Scrum Master Certified (SMC)
Timeline
Cyber Security Engineer
National Basketball Association, NBA
03.2023 - Current
IT - Operations Engineer II
Comcast
10.2021 - 12.2022
PC Technician
Hackensack Meridian Health
06.2020 - 01.2021
Master of Science - Health Informatics
Temple University
Bachelor of Science - Computer Science
Monmouth University
Languages
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