Faisal Torres
Summary
Dedicated and highly motivated professionally with over 2-3 years of experience creating, growing and launching products and services for customers. Demonstrated expertise in communication, Any Online services, Social Media Marketing and creating, with a proven track record of exceptional communication and interpersonal skills achieving exceptional results and driving significant improvements with a proven ability to work independently and a part of a team to achieve any types of Goals.
Overview
2
2
years of professional experience
Work History
Landscaping Assistant
Marroquin Landscaping
Dallas, TX
04.2023 - 12.2023
- Installed stonework according to landscape design plan and client specifications.
- Maintained grounds by trimming, weeding, and general clean-up.
- Improved client satisfaction by providing timely and efficient landscaping services.
- Exceeded customer expectations with consistent follow-up on project progress, tailored solutions based on their feedback.
- Strengthened client relationships through clear communication regarding project progress, delays, or changes in scope.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Restaurant Worker
El Pulpo Restaurant
Dallas, TX
04.2022 - 03.2023
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
- Translated documents from Spanish to English.
- Maintained a secure working environment by following strict money handling procedures and adhering to company policies.
- Streamlined the sorting process by implementing organizational systems for various denominations and currencies.
- Aided supervisors with administrative tasks related to inventory management, improving overall operational efficiency.
Education
Master of Criminal Justice - Criminology And Minor in Business
Dallas Christian College
Dallas, TX05.2027
High School Diploma -
Bishop Dunne Catholic
3900 Rugged Dr05.2023
Skills
Adaptability and Resilience
Customer Service
Written Translation
Excellent Listening Abilities
Fluent Bilingualism
Effective Communication Techniques
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Microsoft PowerApps
Accomplishments
- Used Microsoft to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 6 in the development of Knowing what to do without losing money and a language barrier.
- Supervised team of 6 staff members.(Language Barriers)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Landscaping Assistant
Marroquin Landscaping
04.2023 - 12.2023
Restaurant Worker
El Pulpo Restaurant
04.2022 - 03.2023
Master of Criminal Justice - Criminology And Minor in Business
Dallas Christian College
High School Diploma -
Bishop Dunne Catholic