Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Faith Abrams

Phoenix,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Auto Detailer

Avis Budget Group
12.2022 - Current
  • Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
  • Reported daily work progress and encountered problems to management.
  • Supported company growth by consistently delivering high-quality services, leading to increased customer referrals and repeat business.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Managed over 50+ customers coming in and out daily within timely manner

Server

Osteria Mia
10.2022 - 11.2022
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Professionally and efficiently served between 10-20 tables each shift ranging anywhere between 2-10 people per table

Crew Member

Eegee's
06.2022 - 09.2022
  • Contributed to achievement of company targets through consistent delivery of high-quality service.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Dealt with over 200 costumers daily with positive and professional attitude

Food Runner/Food Server/Head Barback

Roadrunner Restaurant And Saloon
04.2020 - 06.2022
  • Greeted customers and provided outstanding customer service.
  • Managed over 50-100 customers during weekdays and managed to handle 500-1000 on busy Saturday nights while applying knowledge in each position
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering positive work environment.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at restaurant.
  • Kept detailed knowledge of and followed all food safety guidelines

Education

High School Diploma -

Sandra Day O'connor High School
Glendale, AZ
05.2022

Certified Clinical Medical Assistant - Medical Assisting

Western Maricopa Education Center
Glendale, AZ
05.2022

Skills

  • CPR/First Aid certified
  • Professionalism
  • Companionship and emotional support
  • Adaptable
  • Efficient and reliable team player
  • Self-motivated
  • Excellent Communication

Certification

  • CCMA - Certified Clinical Medical Assistant
  • First Aid/CPR Certified
  • Occupational Safety and Health Administration (OSHA)
  • Health Insurance Portability and Accountability Act (HIPAA)

Timeline

Auto Detailer

Avis Budget Group
12.2022 - Current

Server

Osteria Mia
10.2022 - 11.2022

Crew Member

Eegee's
06.2022 - 09.2022

Food Runner/Food Server/Head Barback

Roadrunner Restaurant And Saloon
04.2020 - 06.2022

High School Diploma -

Sandra Day O'connor High School

Certified Clinical Medical Assistant - Medical Assisting

Western Maricopa Education Center

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Faith Abrams