Faith Agboma
New York,PA
Summary
Esthetics professional with commitment to high standards and delivering exceptional results. Known for fostering collaborative team environments and consistently meeting client needs. Skilled in skincare analysis, facial treatments, and maintaining clean and organized workspace, displaying reliability and adaptability.
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end Esthetics service to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Esthetics Student
Atelier Esthetique Institute Of Esthetics Clinic
New York, NY
10.2025 - 05.2026
- Provided exceptional skincare treatments tailored to individual client needs.
- Skin analysis and recommended appropriate esthetic services.
- Maintained cleanliness and organization of treatment rooms and tools.
- Performed facial extractions for blackhead removals.
- Mentored new students by sharing knowledge, experiences, and guidance throughout their academic journey in the esthetics program.
- Applied makeup for special events, creating a professional and polished appearance for clients.
- Removed hair through exfoliation, waxing, and threading.
- Performed skin analysis using advanced diagnostic tools to recommend appropriate esthetic treatments.
- Performed customized facial treatments based on individual skin types, conditions, concerns, and treatment goals.
Conducted professional skin analyses and client consultations to determine appropriate treatment protocols.
Performed deep cleansing, exfoliation, extractions, steaming, masks, facial massage, and other customized facial services.
Performed eyelash extensions with emphasis on proper isolation, placement, sanitation, and client aftercare.
Performed laser hair removal treatments under applicable training and safety protocols.
Conducted contraindication screening and reviewed client health, skincare, and treatment history before services.
Educated clients on professional skincare products, ingredients, home-care routines, and post-treatment care.
Applied knowledge of skincare ingredients to recommend products appropriate for individual skin concerns.
Followed strict sanitation, disinfection, infection-control, and treatment-room safety procedures.
Maintained professional client records and documented treatments and recommendations.
Created a comfortable, professional treatment environment while maintaining client privacy and safety.
Practiced proper draping, client positioning, treatment preparation, and professional service etiquette.
Recommended appropriate follow-up treatments and home-care routines to support clients’ skincare goals.
Customer Service Representative
United Airlines
St Louis, MO
09.2021 - 10.2025
- Utilized point-of-sale systems for accurate transaction processing and record keeping.
- Gathered feedback from customers to identify areas for improvement in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adapted quickly to changing environments, ensuring seamless service during peak hours.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Customer Service Representative
UnitedHealth Group
St Louis, MO
09.2020 - 11.2022
- Resolved customer inquiries through effective communication and product knowledge.
- Adapted quickly to changing environments, ensuring seamless service during peak hours.
- Participated in training sessions to improve product knowledge and service techniques.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided exceptional service to enhance customer satisfaction and loyalty.
Customer Service Representative
Nordstrom
Columbia, MD
08.2019 - 09.2020
- Engaged customers through personalized service and product recommendations.
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Resolved customer issues promptly, contributing to positive shopping experiences and loyalty.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Identified new market opportunities through diligent research and networking.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Education
No Degree - Esthetics
Atelier Esthetic
New York, NY05.2026
Associate of Arts - Mass Communication
Babcock
Lagos Nigeria07.2017
High School Diploma -
Cssl
Lagos Nigeria07.2013
Skills
- Client consultation
- Microdermabrasion proficiency
- Anti-aging treatments
- Networking and relationship building
- Attention to detail
- Problem-solving abilities
- Social skills
- Multitasking
- Relationship building
- Cash register operation
- Product knowledge
- Facials and makeup applications
- Critical thinking
- Travel planning
- CRM software
- Brand representation
- Microsoft outlook
- Data entry
- Active listening
- Customer service
- Skin Analysis & Client Consultation
Customized Facials
Extractions Chemical Peels
Microdermabrasion
High Frequency
Facial Massage
Masks & Steam Treatments
Laser Hair Removal
Facial & Body Waxing
Brow Shaping
Brow Tinting
Lash Extensions
Lash Lifts
Skincare Ingredient Knowledge
Sanitation & Disinfection
Infection Control
Client Education
Retail product expertise
Proficient in body sculpting techniques
Manual lymphatic drainage
Certification
- Licensed ESTHETICIAN- 2026
Timeline
Esthetics Student
Atelier Esthetique Institute Of Esthetics Clinic
10.2025 - 05.2026
Customer Service Representative
United Airlines
09.2021 - 10.2025
Customer Service Representative
UnitedHealth Group
09.2020 - 11.2022
Customer Service Representative
Nordstrom
08.2019 - 09.2020
No Degree - Esthetics
Atelier Esthetic
Associate of Arts - Mass Communication
Babcock
High School Diploma -
Cssl