FAITH ALLEN
Hinesville,GA
Summary
Business professional with strong skills in writing, organizing, computing and project managing. Expertly conducts research, works one-on-one with customers, and organizes cases/sales based on customer needs. Experienced working with diverse populations to optimize precise customer satisfaction.
Overview
20
20
years of professional experience
Work History
Phlebotomy Technician
St. Joseph’s/Candler
Pooler, GA
11.2024 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Packaged and shipped specimens to central lab daily.
- Assisted in training new Phlebotomy Technicians on best practices, contributing to a skilled workforce.
- Logged patient information and recorded results into system.
- Organized daily work based on collection priority.
- Handled insurance verification tasks using Software to validate patient insurance information.
Criminal Paralegal
Coastal Georgia Paralegal, LLC
Brunswick, GA
04.2015 - 06.2024
- Communicated pertinent information to clients via phone, email, and mail
- Contacted clients to schedule appointments and discuss progress of cases
- Revised and finalized letters, briefs, and memos
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
- Produced legal documents such as briefs, pleadings and appeals
- Interviewed clients to obtain information relevant to cases
- Attended court hearings and depositions to take notes and document proceedings
- Assisted attorneys with reviewing and organizing witness reports
- Created weekly, monthly and quarterly expense reports
- Generated leads to meet and exceed revenue goals by identifying new clients
- Contacted witnesses to testify under oath at court hearings
- Conducted background investigations on defendant
- Developed polished motions and briefs to support litigation processes and court proceedings
- Researched and analyzed legal issues and cases to provide accurate advice to clients
- Collaborated with attorneys to develop strategies for each case
Solicitor Assistant
Liberty County Solicitor Office
Hinesville, GA
02.2014 - 02.2015
- Analyzed legal documents and identified pertinent issues for clients
- Created and finalized contracts and other legal documents for clients
- Counseled clients on potential outcomes of legal matters
- Communicated with clients and collected information to research cases and prepare settlement offers
- Researched, wrote and filed motions, writs and briefs for each case
- Reviewed and analyzed pertinent state and federal laws and legal precedents
- Represented clients in court hearings and in negotiations with other parties
Probation Officer
Misdemeanor Probation
Hinesville, GA
06.2005 - 02.2014
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
- Conducted investigations into violations and other allegations
- Built relationships with defendants and offenders, assessing living conditions and case background information
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes
- Wrote progress reports and testified under oath at court hearings
- Evaluated people on probation to determine best course of rehabilitation
- Supervised offenders to reduce risk to community
- Completed reports on behalf of court and associated legal entities
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders
- Performed thorough legal research to strengthen case arguments
- Suggested bail recommendations to court to aid with case outcomes
Education
Bachelor Of Science - Business Administration
University of Phoenix
Tempe, AZ08.2012
Associate of Science - Paralegal Studies
Savannah Technical College
Savannah, GA05.2007
Certificate - Phlebotomy Technician
Savannah Technical College
Savannah, GA05.2005
High School Diploma -
Lighthouse Christian Academy
Hinesville, GA05.2004
Skills
- Court Transcription
- Legal Jargon Knowledge
- Exhibit Preparation
- Document Filing
- Proofreading
- Document Preparation
- Office Administration
- Customer Sales
- Business Sales Account Management
- Professional Phone Etiquette Speaking with Customers
- Excelled in Customer Support
- Legal Compliance
- Criminal Law
Timeline
Phlebotomy Technician
St. Joseph’s/Candler
11.2024 - Current
Criminal Paralegal
Coastal Georgia Paralegal, LLC
04.2015 - 06.2024
Solicitor Assistant
Liberty County Solicitor Office
02.2014 - 02.2015
Probation Officer
Misdemeanor Probation
06.2005 - 02.2014
Associate of Science - Paralegal Studies
Savannah Technical College
High School Diploma -
Lighthouse Christian Academy
Bachelor Of Science - Business Administration
University of Phoenix
Certificate - Phlebotomy Technician
Savannah Technical College