Faith Andrico

When starting this position (September 2022) I called on behalf of Joel Osteen Ministries and a customer service agent.

• Received inbound calls and assisted callers who wanted to donate their tithes or had prayer requests.

Four months into this program (January 2023), I was moved into another program, the New York Blood Center.

• Outbound calls were made to residents who lived in New York and persuaded them to donate blood to those in need. They would then be sent to a specialist who would help them make an appointment to donate blood.

Two months in that position (March 2023) I accepted an as-needed trainer role.

• Check newly hired agents' computers for correct technical requirements.
• Previously trained three classes in a new program in which we would take votes from current stockholders in certain companies.

Seven months after that (October 2023) I was moved into the Highlights for Children program.

• Make outbound calls to current or past subscribers and sell them current offers.

• Assisted callers who were interested in attending college and transferred them over to the correct personnel.
• Took necessary information and answered any questions before transferring them.

• Packaged plastic pots and put them into Gaylord boxes while checking for defective parts.
• Cleaned heavy machinery and did anything that was asked of me.