Aurelia Gutierrez
Elkridge,MD
Summary
Dynamic dental office professional with over 7 years of experience, adept at delivering exceptional patient care and support in both English and Spanish. Holds a Medical Billing and Coding Diploma and a Healthcare Interpreter Certificate, showcasing a strong foundation in healthcare administration and communication. Extensive training with All-Star Academy has provided advanced skills in patient management and office operations, ensuring efficient workflow and high-quality service delivery. Committed to fostering a welcoming environment while enhancing patient experiences through effective communication and attention to detail.
Overview
8
8
years of professional experience
Work History
Inbound Expert
Target Logistics
Columbia, MD
10.2017 - Current
- Softlines: Responsible for maintaining the appearance of the sales floor merchandise
- Stocking and back stocking merchandise
- Customer service representative
Office Manager
Elkridge Family Dentistry
Elkridge, MD
02.2024 - 07.2025
- Accounts A/R and A/P
- Answering phones and scheduling appointments
- Verification of benefits for all insurance companies
- Conduct staff meetings
- Credentialing
- Creating and presenting treatment plans
- Managing of staff schedules, time off, and payroll
- Spanish interpreter
- Marketing
Patient Scheduling Coordinator
Columbia Family Dentist
Columbia, MD
06.2022 - 12.2023
- Answering phones and scheduling appointments
- Verification of benefits for all insurance companies
- Creating and presenting treatment plans
Front Desk Receptionist
Dobbin Dental Suite
Columbia, MD
01.2021 - 06.2022
- Welcome patients into the practice
- Check-In and Check-Out patients
- Dental Insurance verifications
- Creating and presenting treatment plans
Healthcare Interpreter/Receptionist
Columbia Pediatric Dentistry
Columbia, MD
03.2018 - 11.2020
- Welcome patients into the practice
- Answering phones and scheduling appointments
- Verification of benefits for all insurance companies
- Spanish interpreter
Education
Medical Billing and Coding - Diploma
The Chubb Institute
Jersey City, NJ12.2007
No Degree - Healthcare Interpreter Certificate
Howard Community College
Columbia, MD12-2020
Skills
- Familiar with Care Credit payment records options
- Ability to multitask effectively in a fast billing: paper and electronic claims paced environment
- Strong communication, organization and clerical skills
- Treatment planning for self-pay patients
- Microsoft Word
- Microsoft Outlook
- Dental software: Dentrix and SoftDent
- Microsoft Office
- Payroll
- Cash register
- Bilingual- English/Spanish as well as insurance covered patients
- Sales
- Well versed in all aspects of dental
- Communication skills
- Administrative experience
- Phone etiquette
- Computer literacy
- Familiarity with electronic health
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Elkridge Family Dentistry
02.2024 - 07.2025
Patient Scheduling Coordinator
Columbia Family Dentist
06.2022 - 12.2023
Front Desk Receptionist
Dobbin Dental Suite
01.2021 - 06.2022
Healthcare Interpreter/Receptionist
Columbia Pediatric Dentistry
03.2018 - 11.2020
Inbound Expert
Target Logistics
10.2017 - Current
Medical Billing and Coding - Diploma
The Chubb Institute
No Degree - Healthcare Interpreter Certificate
Howard Community College