Desired Job Title
Inbound Expert Telehealth Services CashierCustomer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
HybridOn-SiteRemoteLocation: Apopka, USApopka, FL
Open to relocation: No
Open To Work
Kristina Lisandra Shea Perez
Apopka
Work Preference
Summary
Achieved successful outcomes by embracing new challenges with determination. Enhanced team dynamics through strong work ethic and adaptability. Mastered new skills rapidly to contribute effectively in diverse environments.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Inbound Expert
Target
03.2024 - Current
- Executed process enhancements to optimize efficiency in order processing and inventory management.
- Collaborated with diverse teams to drive initiatives focused on improving customer experience and satisfaction.
- Adapted to shifting business demands through rapid acquisition of new tools and technologies to improve service delivery capabilities.
Telehealth Services
MDLIVE
02.2023 - 10.2023
- Managed transition to telehealth services, prioritizing patient care continuity during unprecedented times.
- Streamlined patient care by providing telehealth options, ensuring convenience while upholding therapeutic standards.
Cashier
Maters and Taters
02.2022 - 04.2023
- Resolved customer complaints with professionalism and effective communication skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collaborated with team members to ensure smooth store operations daily.
Customer Service Representative
Imperial Laundry and Dry Cleaners
10.2019 - 11.2021
- Utilized expertise and interpersonal skills to resolve customer problems, ensuring a positive service experience.
- Demonstrated ability to remain calm and professional under pressure, facilitating resolution of challenging situations.
- Cultivated strong relationships with new and long-term customers by attentively responding to inquiries and devising appropriate solutions.
- Utilized conflict resolution skills to de-escalate customer concerns, ensuring a calm and approachable interaction.
Education
High School Diploma -
Apopka High School
Apopka, FLSome College (No Degree) -
Seminole State College of Florida
Sanford, FLSkills
- Credit and Cash Transactions
- Customer Relations
- Goal-oriented mindset
- Call center experience
- Self-motivated and independent
- Critical thinking
- Adaptability and flexibility
- Reporting and analysis
- Attention to detail
Education and Training
other
Languages
Spanish
Timeline
Inbound Expert
Target
03.2024 - Current
Telehealth Services
MDLIVE
02.2023 - 10.2023
Cashier
Maters and Taters
02.2022 - 04.2023
Customer Service Representative
Imperial Laundry and Dry Cleaners
10.2019 - 11.2021
High School Diploma -
Apopka High School
Some College (No Degree) -
Seminole State College of Florida