Kristina Lisandra Shea Perez
Apopka
Summary
Achieved successful outcomes by embracing new challenges with determination. Enhanced team dynamics through strong work ethic and adaptability. Mastered new skills rapidly to contribute effectively in diverse environments.
Overview
6
6
years of professional experience
Work History
Inbound Expert
Target
Winter Garden, FL
03.2024 - Current
- Executed process enhancements to optimize efficiency in order processing and inventory management.
- Collaborated with diverse teams to drive initiatives focused on improving customer experience and satisfaction.
- Adapted to shifting business demands through rapid acquisition of new tools and technologies to improve service delivery capabilities.
Telehealth Services
MDLIVE
Apopka, FL
02.2023 - 10.2023
- Managed transition to telehealth services, prioritizing patient care continuity during unprecedented times.
- Streamlined patient care by providing telehealth options, ensuring convenience while upholding therapeutic standards.
Cashier
Maters and Taters
Apopka, FL
02.2022 - 04.2023
- Executed payment transactions using cash register and POS system to ensure accurate financial exchanges.
- Oversaw cash and credit card payment processing to enhance customer satisfaction. Managed receipt issuance and change distribution to ensure smooth transactions. Trained team members on effective payment handling procedures.
- Addressed customer questions to enhance service experience and support store operations.
- Facilitated payment collection and maintained precision in change handling to enhance customer transactions.
- Enhanced customer satisfaction by employing active listening and engagement skills to address patron needs effectively.
- Facilitated customer engagement by guiding individuals to specific products. Responded to questions and delivered tailored product insights.
- Performed daily recovery operations to maintain tidy environments that enhance productivity.
- Enhanced customer experience by organizing and restocking merchandise displays to ensure visual appeal.
Customer Service Representative
Imperial Laundry and Dry Cleaners
Apopka, FL
10.2019 - 11.2021
- Utilized expertise and interpersonal skills to resolve customer problems, ensuring a positive service experience.
- Demonstrated ability to remain poised and professional under pressure, facilitating resolution of challenging situations.
- Nurtured customer relationships to promote ongoing business engagement.
- Cultivated strong relationships with new and long-term customers by attentively responding to inquiries and devising appropriate solutions.
- Utilized conflict resolution skills to de-escalate customer concerns, ensuring a calm and approachable interaction.
- Analyzed customer inquiries and provided solutions for service and billing discrepancies.
Education
Some College (No Degree) -
Seminole State College of Florida
Sanford, FLHigh School Diploma -
Apopka High School
Apopka, FL05.2017
Skills
- Cash Handling
- Guest Inquiries
- Credit and Cash Transactions
- Customer Relations
- Customer Servicemen
- Currency Counting
- Goal-oriented mindset
- Call center experience
- Self-motivated and independent
- Critical thinking
- Adaptability and flexibility
- Reporting and analysis
- Attention to detail
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Inbound Expert
Target
03.2024 - Current
Telehealth Services
MDLIVE
02.2023 - 10.2023
Cashier
Maters and Taters
02.2022 - 04.2023
Customer Service Representative
Imperial Laundry and Dry Cleaners
10.2019 - 11.2021
Some College (No Degree) -
Seminole State College of Florida
High School Diploma -
Apopka High School