Faith Babadi
Public Health Investigator
Summary
Knowledgeable Case Manager with diverse healthcare experience advanced understanding of the principles of case investigation and contact tracing. Experienced in coordinating day-to-day disease intervention activities to ensure quality and timeliness of work is performed according to established guidelines. Proactive and resourceful, with passion for helping others. Excellent time management, multitasking and communication abilities.
Overview
2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work History
COVID-19 Response Regional Case Manager
North Dakota Department Of Health
Remote, ND
11.2020 - Current
- Managed 100+ COVID-19 case investigators to provide continuous assessment, direction, training, support and supervision for disease intervention activities with people (patients) with probable, suspected, and laboratory-confirmed diagnoses of COVID-19, AND people (contacts), who may have been exposed to COVID virus, through close contact with persons diagnosed with COVID-19 .
- Collaborated with surveillance, epidemiology and clinical staff and other health officials in establishing priorities for case investigation and contact tracing, appropriate triage protocols for incoming laboratory and provider reports, and evaluation and monitoring of case investigation and contact tracing activities and outcomes.
- Directed assignment of disease intervention activities, collaborating with surveillance triage staff to ensure equitable assignment of priority cases and contacts for investigation.
- Monitored progress to ensure investigations are completed on time. Conducted workload assessments and adjusted work assignments as necessary. Facilitated inter-jurisdictional coordination of information to ensure continuity of case investigation and contact tracing.
- Ensured completion of role-specific knowledge and skill-based training courses, familiarity and proficiency with relevant guidance and scripts for interactions with patients and contacts, as well as surveillance and data management systems.
- Provided modeling and coaching of effective interview techniques and conducts dual interviews and interview observations, providing timely feedback.
- Provided guidance on expectations for thorough investigation and documentation procedures and criteria for closure of case and contact follow-up activities.
- Provided ongoing coaching, and mentorship and facilitates training for case investigation and contact tracing staff to enhance performance and prepare them for increased responsibilities. Activities include but are not limited to, creative problem solving around complex and atypical cases, clarifying proper procedure for documentation and closure, resolving challenges in locating patients and contacts or persuading clients to comply with recommendations for medical evaluation, testing, quarantine or isolation.
- Ensured appropriate documentation of pertinent information on COVID-19 case investigation and contact tracing forms, data entry into health department data/surveillance systems, and adherence to protocols for completeness, timeliness, and frequency.
- Conducted quality assurance of work activities and measure work outcomes through workload and skills assessment. Reviewed case reports prepared by staff to ensure completeness and appropriateness of investigations and actions taken. Observed staff investigation and interview techniques to ensure work procedures and quality standards. Promptly discussed findings with employees and offered constructive feedback to improve or maximize levels of performance.
- Conferred with health jurisdiction management team regarding significant events that could impact program objectives (for example, potential outbreak situations, personnel issues, changes in health care facility’s policies/infrastructure, or other special circumstances).
- Collaborated in collection, analysis, and evaluation of process and outcome measures related to case investigation and contact tracing activities and related program objectives. Conducted routine report generation and review of performance measures.
- Liaised with other local health jurisdictions and other relevant partners to discuss barriers and facilitators, make recommendations for improvement, jointly develop plan of action to resolve systems issues and improve overall program effectiveness. Monitored quality improvement activities, providing feedback and training to redirect or realign priorities or resources as deemed necessary to achieve objectives.
- Maintained open communication and worked collaboratively with counterparts or liaisons within health department and its relevant partner organizations to maximize opportunities for disease intervention and to further other mutual goals. Provided documentation (e.g., case investigation and contact tracing policies, procedures, outcomes) in standard reports and participates in regular program meetings and other forums, providing updates on program activities, challenges and successes. Collaborated in initiatives to enhance quality of contact tracing activities and program outcomes.
- Ensured adherence with all requisite trainings and requirements for maintenance of patient confidentiality and collection of information in concordance with local data privacy and confidentiality standards.
- Worked flexible hours; night, weekend, and holiday shifts.
COVID-19 Response Frontline Case Investigator
North Dakota Department Of Health
Bismarck, ND
05.2020 - 11.2020
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in electronic medical records.
- Initiated prompt communication with patients diagnosed with COVID-19 through text, phone calls, email, and other communication platforms as necessary to determine contact histories and potential exposures.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts. Obtained and documented detailed information regarding patient diagnosis, demographics, COVID-19 symptoms and their onset date(s), clinical course, underlying medical conditions, and other risk factors.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Lent daily assessment of health screen and symptom data.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate complex healthcare system.
- Provided resources and paperwork for individuals to take advantage of community resources.
- Employed dynamic communication and interpersonal skills, cultural competency/ sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.
- Participated in requisite trainings, regular program meetings, and quality monitoring improvement activities in order to ensure and enhance quality of case investigation activities and program outcomes
Certified Nursing Assistant
Trinity Health Hospital
Minot, ND
08.2019 - 07.2020
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Documented all care actions by completing records and logs in medical software system (Cerner).
- Adhered to all resident lifting and safe lifting instructions and rules.
- Worked alongside experienced nursing professionals to learn new procedures.
- Used wheelchairs and Hoyer equipment to assist with patient ambulation in room, hallways and bathroom.
Undergraduate Student Research Assistant
Minot State University
Minot, ND
08.2018 - 05.2019
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Worked with principal investigator to coordinate qualitative research into "ANALYSIS OF TICK ASSOCIATED BACTERIAL DIVERSITY USING NANOPORE REAL-TIME SEQUENCING".
- Performed laboratory procedures ranging from DNA extraction, DNA sampling to DNA analysis and amplification by PCR, and Gel electrophoresis.
Emergency Department Medical Scribe
ScribeAmericaLLC
Minot, ND
04.2016 - 01.2019
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Translated medical jargon into correct terminology.
- Checked patient records to verify information accuracy.
- Maintained 100% accuracy rate for spelling and content.
- Processed paperwork such as discharges and transportation orders to coordinate patient movements.
Education
Bachelor of Arts - Biology
Minot State University
Minot, ND 08.2015 - 05.2019
Skills
EMR / EHR
Accomplishments
- Graduated with Cum Laude Honors (3.6cgpa)
- Supervised team of 100+ staff members.
- Nominated for this 2020 Governor's Awards for Excellence in Public Service. (North Dakota).
- 2x Recognition for Commitment to Excellence as a Nursing Assistant.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Hobbies
I love listening to music and singing, my ultimate means of self-expression. I am an avid lover of Asian dramas especially Korean dramas, and I have been a fan since my childhood! I recently fell in love with hiking and going for walks. Something about being in nature helps quiet my ever running mind, and has the magical ability reduce stress.
Quote
Work begins when the fear of doing nothing at all finally trumps the terror of doing it badly.
Alain de Botton
Timeline
COVID-19 Response Regional Case Manager
North Dakota Department Of Health
11.2020 - Current
COVID-19 Response Frontline Case Investigator
North Dakota Department Of Health
05.2020 - 11.2020
Certified Nursing Assistant
Trinity Health Hospital
08.2019 - 07.2020
Undergraduate Student Research Assistant
Minot State University
08.2018 - 05.2019
Emergency Department Medical Scribe
ScribeAmericaLLC
04.2016 - 01.2019
Bachelor of Arts - Biology
Minot State University
08.2015 - 05.2019
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