Faith Barnes
Nashville,TN
Summary
Dynamic operations management professional with extensive experience in leading teams and optimizing processes to drive efficiency. Expertise in strategic planning, staff development, and cost reduction has consistently resulted in improved workflow and significant savings. Demonstrated success in enhancing business performance through innovative problem-solving and effective leadership.
Overview
24
24
years of professional experience
Work History
F&B / Events Assistant General Manager
Rise Brands Pins Mechanical & 16 Bit
Nashville, TN
08.2022 - 02.2025
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Facilitated communication between departments to ensure seamless operations.
- Developed and implemented effective strategies to maximize sales and profits.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Analyzed financial data and prepared reports for senior management.
- Coordinated with the General Manager to develop and implement strategic plans.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Formed and sustained strategic relationships with clients.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Assistant General Manager
Beale Street Blues Company
Nashville, TN
06.2018 - 03.2020
- Managed and mentored staff to effectively carry out directives
- Carefully prepared weekly payroll for over 90 staff members
- Increased team performance and engagement with contests, daily updates as well as informational boards
- Managed store cash intake with accuracy
- Improved customer satisfaction ratings by resolving issues in a timely manner
- Properly scheduled employees in all departments to achieve/maintain company standards
- Standardize several department operational systems and procedures by creating an employee handbook that included a detailed job description with work flow plans
- Increased profit by upgrading processes and staff knowledge
- Accomplished in booking, creating, executing and finalizing private events
Bartender/ Operations Manager
Hard Rock Cafe
Nashville, TN
08.2001 - 06.2018
- Managed bar area, including cocktail design, customer relationships, and helped maintain perfect health department scores
- Traveled to other locations to educate staff in the updated bar program
- Continuously trained staff including MIT's with bar inventory, variance reports and cost of sales detail reports
- Strictly abided by all state liquor regulations
- Disciplined and maintained staff of over 120 to provide hospitable, professional service that reflected the business initiatives
- Well versed in micros systems and hot schedules
- Controlled labor and beverage costs on a day to day basis
- Scheduled and directed staff in daily work assignments to increase productivity
- Conducted daily preshift meetings that included alcohol awareness and objectives that were short and long term
- Received and placed weekly alcohol orders while overseeing proper restocking procedures
Education
High School Diploma -
West Deptford High School
Deptford, New Jersey06-1999
Skills
- Recruiting and Hiring
- Valuable interpersonal and communication skills
- Profit and loss accountability
- Schedule management
- Employee development
- Performance improvements
- Purchasing and planning
- Team leadership strength
- Supervision and training
- Event planning
- Supplier relationship
- Quality assurance
- Staff management
- Operations oversight
- Strategic planning skill
- Training and development background
- Customer relationship management (CRM)
- Data analysis
- Contract administration
- Assignment delegation
- Customer service management
- Financial reporting
- Communication skills
- Performance evaluation
- Financial analysis
- Customer service
Timeline
F&B / Events Assistant General Manager
Rise Brands Pins Mechanical & 16 Bit
08.2022 - 02.2025
Assistant General Manager
Beale Street Blues Company
06.2018 - 03.2020
Bartender/ Operations Manager
Hard Rock Cafe
08.2001 - 06.2018
High School Diploma -
West Deptford High School
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