Loren Livingston
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager and Events Coordinator
Blue Water Grill
Grand Rapids, MI
04.2013 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Booking, planning and executing special events, using Tripleseat platform.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI04.2013
Skills
- Business Development
- Hiring and Recruitment
- Business Operations Knowledge
- Training and Development Background
- Employee Relations
- Employee Scheduling
- Strategic Planning Skill
- Creative Problem Solving
- Social Media Promotion
- Food and Beverage Management
- Dependable and Responsible
Timeline
Assistant General Manager and Events Coordinator
Blue Water Grill
04.2013 - Current
Associate of Arts -
Grand Rapids Community College
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