Faith Barnum
Clearwater,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Bj's Wholesale Club
02.2023 - Current
- Responded proactively and positively to rapid change.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Beauty Advisor
Ulta Beauty
06.2022 - 12.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Team Member
Dairy Queen Grill & Chill
06.2021 - 06.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
High School Diploma -
Dunedin Academy
Dunedin, FL06.2022
Skills
- Calm and Professional Under Pressure
- Team Leadership
- Employee Motivation
- Multitasking Abilities
- Troubleshooting
- Problem-Solving
- Attention to Detail
- Decision-Making
Timeline
Member Service Representative
Bj's Wholesale Club
02.2023 - Current
Beauty Advisor
Ulta Beauty
06.2022 - 12.2022
Team Member
Dairy Queen Grill & Chill
06.2021 - 06.2022
High School Diploma -
Dunedin Academy
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