Summary
Overview
Work History
Education
Skills
Clearance
Work Availability
Timeline
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Faith Bernard

Chestertown,MD

Summary

Proficient Network Technician offering more than 10 years of experience in helpdesk operations, network maintenance and mobile device support.

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Familiar with security standards and usability Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Effectively operates autonomously to troubleshoot and fix concerns.

Overview

9
9
years of professional experience

Work History

Network Technician

SAIC
06.2020 - Current
  • Troubleshot hardware and software to determine and rectify network problems.
  • Perform necessary maintenance to support network availability.
  • Diagnose and resolved hardware, software and network problems and replaced defective components.
  • Support users both local and by phone with problem resolution and education.
  • Resolve customer reported issues to satisfaction within timely manner of receiving call.
  • Assigned application access, security roles and permissions.

Public Safety Officer

Washington College
02.2014 - Current
  • Patrolled assigned areas on foot.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Attended public gatherings to maintain order.
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
  • Monitored crowded public areas and events to mitigate risk and promote safety.

Intelligence Data Analyst

Persistent Surveillance Systems LLC
03.2020 - 06.2020
  • Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
  • Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
  • Collected data from wide-ranging sources.
  • Designed customized data collection models for specific visualization tasks.
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data.
  • Maintained proficiency with latest database technologies.

Sales Associate

Saks OFF 5TH
11.2018 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Bachelor of Science - Public Relations

Lincoln University
Lincoln University, PA
05.1983

Skills

  • Systems Analysis
  • Operational Support
  • Install Software
  • Client Relationships
  • Active Directory
  • Client Assessments
  • Network Architecture
  • Efficient Service
  • VPN Configurations
  • Device Configuration
  • Team Support
  • Telecommunications Systems
  • Active Listening
  • Network Infrastructure Support
  • Knowledge Base
  • Software Applications
  • Troubleshoot Connectivity
  • Helpdesk Administration
  • Mobile Device Management

Clearance

Active Secret Clearance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Network Technician

SAIC
06.2020 - Current

Intelligence Data Analyst

Persistent Surveillance Systems LLC
03.2020 - 06.2020

Sales Associate

Saks OFF 5TH
11.2018 - 04.2020

Public Safety Officer

Washington College
02.2014 - Current

Bachelor of Science - Public Relations

Lincoln University

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Faith Bernard