Faith Brauchler
Centennial,CO
Summary
Personable Healthcare Administrator experienced in managing patient interactions and medical records. Delivered efficient support and enhanced patient experience through strong communication skills and effective problem-solving. Focused on building relationships and contributing positively to organizational growth.
Overview
13
13
years of professional experience
Work History
Chiropractic Assistant
Pinto Chiropractic
Greenwood Village, CO
03.2020 - 02.2022
- Educated patients on treatment plans and post-care instructions to enhance compliance.
- Developed and maintained patient records using electronic health record systems.
- Assisted patients with scheduling appointments and managing intake processes.
- Streamlined office procedures, improving workflow efficiency in daily operations.
- Coordinated communication between chiropractic staff and patients to ensure care continuity.
- Implemented patient feedback mechanisms to improve service quality and satisfaction levels.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
- Provided attentive support during chiropractic adjustments, contributing to effective treatments and patient comfort.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Enhanced patient trust and clinic reputation by promptly addressing concerns and feedback.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enabled more personalized patient experience by maintaining detailed notes on preferences and treatment history.
- Supported chiropractors during treatments to enhance patient care and expedite appointment turnover.
- Enhanced patient comfort and readiness for adjustments by efficiently preparing treatment areas and equipment.
- Optimized inventory management for clinic supplies, ensuring availability and reducing unnecessary expenses.
- Maintained cleanliness and order in treatment and waiting areas, ensuring a safe and inviting space for patients.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
Medical Records
Peak Orthopedics
05.2019 - Current
- Maintaining office electronic charts for 6 providers in a busy Orthopedic office, this includes medical requests and providing additional office support as needed
- Maintained accurate medical records by diligently documenting patient observations, interventions, and responses to treatments.
- Increased accuracy of medical records by reviewing and abstracting patient charts for relevant data.
- Streamlined documentation processes by maintaining accurate electronic medical records for each patient encounter.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Enhanced patient satisfaction by providing efficient administrative support and maintaining organized medical records.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Increased operational readiness by maintaining accurate medical records and updating immunization statuses.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Retrieved and entered data into medical records system.
- Ensured accuracy of patient information by meticulously reviewing medical records and updating as needed.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Entered timely and accurate data into electronic medical records to communicate member needs.
Audiology Assistant
Colorado Hearing Specialists
05.2018 - 11.2018
- Maintaining patient flow, programming, counseling, sales, Created impressions for marketing materials., ordering, Conducted repairs on medical equipment efficiently., inventory, marketing, assisting doctors as needed.
- Assisted audiologists in conducting hearing tests and calibrating equipment.
- Educated patients on hearing aid use and maintenance procedures.
- Scheduled patient appointments, ensuring optimal workflow within the clinic.
- Managed electronic health records, maintaining accuracy and confidentiality.
- Provided technical support for hearing aid fittings and adjustments.
- Collaborated with team members to enhance patient satisfaction initiatives.
- Enhanced patient experience by providing support during hearing aid fittings and adjustments.
- Aided in the selection of appropriate hearing aids for patients, taking into consideration their lifestyle needs and budget constraints.
- Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
- Provided compassionate assistance to pediatric patients during audiological assessments, helping ease anxiety throughout the process.
- Improved patient care by assisting audiologists in performing diagnostic tests and evaluations.
- Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
- Assisted in the creation of individualized treatment plans for patients with various hearing impairments.
- Ensured accuracy of patient records by meticulously documenting test results and treatment recommendations.
- Actively participated in professional development opportunities, staying informed on industry trends and emerging technologies within the field of audiology.
- Contributed to the overall success of the audiology clinic by consistently demonstrating a commitment to quality patient care, teamwork, and ongoing professional growth.
- Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
- Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
- Provided follow-up care, programming, and monitoring for patients with cochlear implants to guarantee proper functionality.
Audiology Assistant
Sound Relief Hearing Center
04.2013 - 01.2018
- Streamlined patient flow in a high-volume practice, managing over 250 patients monthly, while programming, testing, providing counseling, creating impressions, performing repairs, ordering supplies, handling inventory, and assisting doctors as required.
- Streamlined inventory management processes for audiology supplies.
- Supported efforts toward increased accessibility of audiology services within underserved communities through outreach initiatives and partnerships with local organizations.
- Educated patients on proper hearing aid usage and care, empowering them to take an active role in their hearing health management.
- Supported audiology team members in conducting research projects related to hearing health advancements and best practices.
- Took ear impressions and molds, ordered instruments, and fitted devices, making adjustments for comfort and optimal functionality.
- Educated patients on hearing aid use and maintenance procedures.
- Managed electronic health records, maintaining accuracy and confidentiality.
- Provided technical support for hearing aid fittings and adjustments.
- Provided essential administrative support by maintaining confidential patient files and scheduling follow-up appointments as needed.
- Managed inventory of hearing aid supplies, ensuring adequate stock levels were maintained at all times to meet patient demand promptly.
- Contributed to the overall success of the audiology clinic by consistently demonstrating a commitment to quality patient care, teamwork, and ongoing professional growth.
- Actively participated in professional development opportunities, staying informed on industry trends and emerging technologies within the field of audiology.
- Ensured accuracy of patient records by meticulously documenting test results and treatment recommendations.
- Performed comprehensive audiological evaluations for Standard Threshold Shift to determine work-related hearing loss or otherwise.
Education
Graduate - Healthcare
Bear Creek High School
Lakewood, CO01.1991
Business Administration
Barnes Business College
01.1994
Skills
- Relationship building
- Customer service
- Patient Education
- Sales
- Patient education
- Customer service
- Medical office experience
- HIPPA Compliant
- Resourceful
Timeline
Chiropractic Assistant
Pinto Chiropractic
03.2020 - 02.2022
Medical Records
Peak Orthopedics
05.2019 - Current
Audiology Assistant
Colorado Hearing Specialists
05.2018 - 11.2018
Audiology Assistant
Sound Relief Hearing Center
04.2013 - 01.2018
Business Administration
Barnes Business College
Graduate - Healthcare
Bear Creek High School