Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Brents

Stephenville,TX

Summary

Versatile and dynamic professional with a proven track record in customer service and cash handling, honed at HEB Grocery Store and other notable employers. Excelled in roles requiring ID verification and conflict resolution, achieving employee of the month at Kalahari Resorts & Conventions. Demonstrates exceptional leadership and operational efficiency, ensuring customer satisfaction and operational excellence.

Overview

5
5
years of professional experience

Work History

Cashier

HEB Grocery Store
03.2022 - 05.2024
    • Welcomed customers and helped determine their needs.
    • Restocked and organized merchandise in front lanes.
    • Helped customers complete purchases, locate items.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Assisted customers with returns, refunds and resolving transaction issues.

Office Manager

Brents Tree Service
05.2023 - 08.2023
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Warehouse Packer and Shipper

Yee Yee Apparel
05.2022 - 08.2022
    • Created shipping labels to complete daily order processing.
    • Reviewed orders to verify products met specifications.
    • Organized items on racks, shelves and bins to maintain established order.
    • Loaded merchandise into specific packages suited for product dimensions.

Shift Leader

All Things Kids
08.2021 - 01.2022
    • Enforced company policies and regulations with employees.
    • Trained new employees and delegated daily tasks and responsibilities.
    • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
    • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
    • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Lifeguard

Kalahari Resorts & Conventions
11.2020 - 08.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Monitored safety of guests in and around swimming pool.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Employee of the month

Ice Cream Server

All Things Kids
05.2019 - 08.2020
    • Notified supervisor and peers of low product inventory and customer complaints.
    • Observed health code regulations and internal policies for cleaning and sanitizing.
    • Processed sales transactions for cash, debit, and credit purchases.
    • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.

Education

Associate of Science - Criminal Justice

Tarleton State University
Stephenville, TX
12.2025

Associates -

Austin Community College
Austin, TX
12.2023

High School Diploma -

Homeschooled
Round Rock
05.2021

Skills

    • ID Verification
    • Customer Assistance
    • Cash Register Operation
    • Drawer balancing
      • Payment Processing
      • Returns processing
      • Customer Service
      • Cash Handling

Timeline

Office Manager

Brents Tree Service
05.2023 - 08.2023

Warehouse Packer and Shipper

Yee Yee Apparel
05.2022 - 08.2022

Cashier

HEB Grocery Store
03.2022 - 05.2024

Shift Leader

All Things Kids
08.2021 - 01.2022

Lifeguard

Kalahari Resorts & Conventions
11.2020 - 08.2021

Ice Cream Server

All Things Kids
05.2019 - 08.2020

Associate of Science - Criminal Justice

Tarleton State University

Associates -

Austin Community College

High School Diploma -

Homeschooled

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Faith Brents