Faith Chalifoux
Lewiston
Summary
Dynamic professional with extensive experience in retail and pharmacy management at Walgreens. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in insurance verification and employee onboarding, complemented by strong communication abilities. Adept at managing inventory and implementing effective business strategies to drive revenue growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician and Store Manager
Walgreens
Lewiston
05.2010 - Current
- Answered telephones to respond to questions or requests.
- Established or maintained medications and other patient profiles.
- Verified prescriptions and drug labels, documents and packages.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Verified accuracy of patient information on prescription orders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Established and updated patient profiles, medications and insurance details.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Mixed pharmaceutical preparations according to written prescriptions.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Human Resources Generalist
Rite Aid
Dover
10.2007 - 05.2010
- Audited job postings for old, pending, on-hold and draft positions.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Evaluated job applications received from potential candidates against established criteria for job qualifications.
- Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Developed and implemented employee onboarding programs to accelerate new hire integration and productivity.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Scheduled or conducted new employee orientations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Monitored attendance records to track tardiness or absences in order to enforce attendance policies.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
Store Manager
Rite Aid
Auburn
05.2004 - 10.2007
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, trained and supervised new employees.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented successful business strategies to increase revenue and target new markets.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Bachelor's degree - Business Management
Suffolk University
Boston, MA05.2004
Skills
- Retail management
- Store management
- Administrative experience
- Insurance verification
- Recruiting
- Human resources
- Human resources management
- Customer service
- Sales
- ICD-10
- HIPAA
- Microsoft Word
- Computer skills
- Management
- Succession planning
- Employee orientation
- Order entry
- Patient care
- Pharmacy technician experience
- Office experience
- ATS
- Sales management
- Communication skills
- Data entry
Certification
- PTCB Certification, Certified Pharmacy Technician (CPhT), 02/01/19, 02/01/27
- Pharmacy Technician License, 07/01/18, 12/01/25
- CPR/First Aid, 01/01/21, 01/01/23
- Licensed Vaccine Administrator, 12/01/22
- Pharmacy Technician, 12/01/22
Timeline
Certified Pharmacy Technician and Store Manager
Walgreens
05.2010 - Current
Human Resources Generalist
Rite Aid
10.2007 - 05.2010
Store Manager
Rite Aid
05.2004 - 10.2007
Bachelor's degree - Business Management
Suffolk University