Faith C.J

lock techencian

Queens,NY

Summary

Detail-oriented customer service representative recognized for implementing strategies that enhance efficiency and customer retention. Known for calm demeanor under pressure and effective collaboration, ready to drive impactful solutions in a dynamic team environment.

Overview

years of professional experience

Work History

Inspiring Lock Techancian

The Streets of MTA

Metropoliantan Areas Of The MTA

11.2023 - Current

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Paid attention to detail while completing assignments.

Be Me First

The Most High

12.1984 - Current

Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.

Customer Service Representative

Feel Beauty Supply

Queens, NY

12.2023 - 10.2025

Resolved customer inquiries through effective communication and problem-solving techniques.
Provided product recommendations based on individual customer needs and preferences.
Managed daily inventory levels to ensure optimal stock availability for customers.
Streamlined checkout processes, enhancing overall customer satisfaction and efficiency.
Trained new team members on customer service protocols and product knowledge.
Handled escalated issues promptly, ensuring resolution aligned with company standards.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

Bachelor of Science - Life Sciences

Cosmetology School

Manhattan, NY

10-2000

Skills

Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving

Multitasking
Multitasking Abilities
Organizational skills
Calm under pressure

Timeline