Faith Clayton
Patient Account Specialist
Durham,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Patient Account Specialist
Duke PRMO Cash Management
Durham, NC
11.2023 - Current
- Researched discrepancies in accounts to ensure accurate payments.
- Processed refunds, disbursements, and payments.
- Generate emails to obtain unclaimed funds and virtual payments.
- Provided support to other departments within the organization when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted in training new employees on patient accounting procedures for online payments.
- Identified opportunities to improve processes related to patient accounting activities.
- Resolved inquiries from patients, families, and external payers.
Assistant Treasurer
Faith Temple Ministries
Durham, NC
03.2020 - Current
- Ensured accuracy in all accounting entries and records.
- Assisted with the preparation of budgets and prior-year expense reports.
- Generated invoices for leaders, and tracked payments received from members.
- Conducted weekly bank reconciliations.
- Handled sensitive financial information with confidentiality and integrity.
Cash Manager
Duke Cancer Center
Durham, NC
11.2021 - 11.2023
- Monitored cash flow to ensure sufficient funds were available for daily operations.
- Ensured compliance with internal control policies and procedures related to cash management activities.
- Verified accuracy of bank deposits, withdrawals and transfers.
- Managed daily cash operations and maintained accurate records of all transactions.
- Evaluated existing processes and recommend changes that improve efficiency or reduce costs associated with managing cash flows.
- Assisted auditors to analyze treasury activities and support compliance and business requirements.
Service Access Team Lead
Duke Cancer Center
Durham, NC
08.2020 - 11.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Maintained accurate records of employee attendance and task completion times.
- Identified opportunities for process improvements, implementing changes when required.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided support to junior staff during peak periods of workloads.
Financial Care Counselor
Duke Regional Emergency Department
Durham, NC
08.2017 - 08.2020
- Updated patient information in database regularly to ensure accuracy of records.
- Screened patients before and during admissions processes.
- Completed prior authorization requests within required timeframes and ensured appropriate documentation was obtained.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Provided assistance to nursing staff during peak times at front desk area.
- Assisted patients with completion of forms needed for admission process.
- Entered patient data into electronic medical record system accurately and efficiently.
- Verified insurance eligibility through online portals or by phone calls.
- Processed payments for services rendered in a timely manner.
Patient Service Associate
Duke Cancer Center
Durham, NC
04.2016 - 08.2017
- Greeted and provided assistance to patients upon arrival at the clinic.
- Assisted with patient check-in and registration by verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Coordinated patient care between different healthcare professionals involved in a patient's care plan.
- Promptly responded to requests from physicians or nurses regarding patient appointments.
- Answered incoming calls from Customer Service, answered questions about provider availability, and directed inquiries to the appropriate personnel.
- Scheduled laboratory tests for referring physicians based on their orders.
- Processed referrals from primary care providers, or other specialists, according to established protocols.
- Assisted with coordinating transportation arrangements for patients who needed access to specialized care outside the facility.
Claims Adjuster
Blue Cross Blue Shield
Durham, NC
01.2014 - 02.2016
- Researched procedures to ensure the correct ICD-10 code was applied to the claim.
- Processed claims in the order they were received, so that providers and members received the correct payment or denial.
- Reviewed denied claims for errors or omissions before finalizing decision notices.
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Identified Coordination of Benefits and processed claims accordingly.
- Collaborated with fellow team members to manage large volume of claims.
Education
Bachelor of Arts - Media Arts & Entertainment, Human Services
Elon University
Elon, NC05.2013
Skills
- Proficiency in Epic
- Proficiency in Quicken and QuickBooks
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Excellent customer service
- Data entry
- Bookkeeping
- Event planning and management
- Strong verbal and written communication skills
- Exceptional attention to detail
Websites
Timeline
Patient Account Specialist
Duke PRMO Cash Management
11.2023 - Current
Cash Manager
Duke Cancer Center
11.2021 - 11.2023
Service Access Team Lead
Duke Cancer Center
08.2020 - 11.2021
Assistant Treasurer
Faith Temple Ministries
03.2020 - Current
Financial Care Counselor
Duke Regional Emergency Department
08.2017 - 08.2020
Patient Service Associate
Duke Cancer Center
04.2016 - 08.2017
Claims Adjuster
Blue Cross Blue Shield
01.2014 - 02.2016
Bachelor of Arts - Media Arts & Entertainment, Human Services
Elon University
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