Summary
Overview
Work History
Education
Skills
Timeline
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Faith Crawford

Bristol

Summary

Dynamic and detail-oriented professional with a proven track record at Lincoln Home, excelling in customer service and front desk operations. Skilled in telephone management and organization, I enhanced client satisfaction by effectively resolving inquiries and streamlining processes, fostering a welcoming environment that prioritized confidentiality and professionalism.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Receptionist

Lincoln Home
06.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Housekeeping Cleaner

Thompsom Cottage
05.2018 - 10.2018
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
  • Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
  • Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Handled requests for extra linens, toiletries and other supplies.
  • Rotated linens in storerooms and replenished when supplies ran low.

Substitute Preschool Teacher

Damariscotta Head Start
09.2003 - 06.2005
  • Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
  • Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
  • Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
  • Managed classroom behavior effectively, fostering a positive learning environment for all students.
  • Increased student engagement by incorporating hands-on activities and group projects within the curriculum.
  • Contributed to a safe and nurturing classroom environment by implementing proactive classroom management strategies.
  • Strengthened parent-teacher relationships through consistent communication and involvement in school events.
  • Collaborated with fellow teachers to develop interdisciplinary units for a more comprehensive learning experience.
  • Encouraged creativity among students by introducing various art mediums and techniques during free play time.
  • Established strong rapport with students, creating an inclusive atmosphere where all children felt valued and heard.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Utilized variety of instructional strategies to meet individual student needs.
  • Monitored student performance and provided feedback to inform instruction.
  • Enforced school and class rules to maintain order in classroom.

Housekeeping/Laundry Associate

Coves Edge
06.1991 - 10.2000
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
  • Maintained a clean and organized work environment for optimal efficiency and safety.
  • Participated in performance reviews and continuously sought opportunities for personal growth and professional development within the role.
  • Managed time efficiently when completing individual tasks while simultaneously supporting teammates'' efforts.
  • Ensured compliance with OSHA regulations, maintaining a safe workplace for all employees at all times.
  • Operated commercial-grade laundry equipment proficiently while adhering to requirements outlined in user manuals.
  • Contributed to a positive work atmosphere by fostering teamwork and peer support among colleagues.
  • Maintained strict adherence to industry standards for cleanliness, sanitation, and hygiene in all aspects of the job function.
  • Handled delicate fabrics with care, ensuring proper handling methods were employed to prevent damage or fading during laundering processes.
  • Enhanced laundry operations by implementing efficient sorting and folding techniques.
  • Improved customer satisfaction by providing timely and accurate laundry services.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Examined dried clothes to identify stains, tears and issues.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Assisted with unloading and loading customer laundry items.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.

Activities Assistant

Coves Edge
06.1991 - 10.2000
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
  • Engaged residents through events, small groups, and personal attention.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
  • Increased social interaction among residents through facilitating group activities and fostering a sense of community.
  • Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
  • Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
  • Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
  • Documented preferences and helped develop relevant activities.
  • Assisted with physical therapy exercises to help residents regain strength and mobility.
  • Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
  • Tailored activity schedules to accommodate residents with limited mobility, ensuring inclusive participation.
  • Enhanced residents' cognitive skills with specially designed brain games and puzzles.
  • Developed monthly newsletter to keep families informed and engaged with their loved ones' activities.
  • Enhanced residents' social engagement by organizing and leading daily recreational activities.
  • Fostered positive, energetic environment, leading to increased participation in group events.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Transported and escorted program participants to and from activities and on field trips.

Education

High School Diploma -

Lincoln Academy
Newcastle, ME
06-1994

Skills

  • Telephone skills
  • Time management
  • Organization skills
  • Verbal and written communication
  • Customer/Client relations
  • Greeting and seating clients
  • Mail handling
  • Multi-line telephone operation
  • Clerical support
  • Professional demeanor
  • Office management
  • Information protection
  • Mail distribution
  • Phone etiquette
  • Front desk operations
  • Calm demeanor
  • Office supply inventory control
  • Reception desk management
  • Positive and professional
  • Multitasking and prioritization
  • Customer service
  • Attention to detail
  • Punctual and reliable
  • Call answering and routing
  • Courteous and professional
  • Visitor and customer relations
  • Office supply management

Timeline

Receptionist

Lincoln Home
06.2023 - Current

Housekeeping Cleaner

Thompsom Cottage
05.2018 - 10.2018

Substitute Preschool Teacher

Damariscotta Head Start
09.2003 - 06.2005

Housekeeping/Laundry Associate

Coves Edge
06.1991 - 10.2000

Activities Assistant

Coves Edge
06.1991 - 10.2000

High School Diploma -

Lincoln Academy
Faith Crawford