Faith Deleon Louis
Honolulu
Summary
Quality Manager skilled in developing and implementing policies that enhance compliance and operational efficiency. Successfully reduced non-conformance incidents through root-cause analysis, driving improved customer satisfaction. Collaborative approach with cross-functional teams fosters a culture of excellence and continuous improvement.
Overview
16
16
years of professional experience
Work History
Aviation Trainer
Swissport USA
Houston
09.2024 - Current
- Facilitated onboarding programs for new hires to ensure smooth integration.
- Coordinated skill assessment workshops to assess employee competencies and track progress.
- Created instructional materials to improve employee comprehension of job functions.
- Organized training schedules to align with operational needs and workforce availability.
- Evaluated training outcomes and modified programs based on participant feedback and performance data.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Quality Compliance Manager
Huntleigh USA
01.2023 - 01.2025
- Improved quality compliance by developing and implementing effective policies and procedures.
- Streamlined quality assurance processes and documentation, enhancing operational efficiency.
- Reduced non-conformance incidents through thorough root-cause analysis and corrective actions.
- Achieved higher customer satisfaction levels by monitoring supplier performance and ensuring adherence to quality standards.
- Conducted audits to identify compliance gaps, improving regulatory adherence.
- Trained employees on quality management systems and best practices, fostering a culture of excellence within the organization.
- Implemented risk-based approach to quality control, reducing potential hazards and improving overall safety measures.
- Managed timely resolution of customer complaints, contributing to enhanced brand reputation and loyalty.
- Collaborated with cross-functional teams on continuous improvement initiatives, increasing product reliability.
Cabin Cleaning Supervisor
Swissport International
07.2019 - 01.2023
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Collaborated with team members to generate and implement innovative ideas for service enhancement.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Enhanced customer satisfaction by developing and implementing creative solutions to address specific challenges.
- Recognized by management for providing exceptional customer service.
Supervisor/Assistant Manager
accufleet international
06.2014 - 07.2019
- Supervised successful team of 30 Cleaners by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
- Monitored employee performance and safety, retraining staff to resolve issues.
- Executed new training initiative to improve skills and develop leaders from within.
- Coached and mentored 30 staff members, providing constructive feedback and discussing long-term career growth.
- Established and enforced clear goals to keep all employees on the same level and working collaboratively.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Coordinated with internal departments to enhance operational efficiency in production and administrative areas.
- Enhanced team productivity by providing consistent coaching and feedback sessions.
- Increased customer satisfaction by implementing efficient service and sales strategies.
Cold Food Agent
United Food Corporation
01.2013 - 06.2014
- Earned recognition from management for consistently delivering exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Collaborated with team members and customers to improve operations through effective problem-solving.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Developed a strong reputation by consistently demonstrating excellent attendance and a strong work ethic.
- Handled all delegated tasks, including international and domestic flights.
- Attended departmental meetings, providing feedback to enhance future performance.
- Created agendas and communication materials for team meetings.
Hostess/Server Assistant
Pappadeaux Seafood Kitchen
01.2011 - 10.2012
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Communicated hours, wait times, and specials to manage guest expectations effectively.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained new employees on food handling, guest expectations, and restaurant protocols to enhance team performance.
- Coordinated setup for small and large events, ensuring seamless execution with restaurant staff.
Sales Associate
Body Central Corp.
11.2009 - 08.2010
- Sold products by highlighting unique features and educating customers on applications to enhance their purchasing decisions.
- Demonstrated products to customers, addressed questions, and overcame objections to secure sales.
- Offered product and service consultations and employed upselling techniques.
- Assisted customers in locating specific items and checking inventory across locations to meet their needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
West Side Home School
Tomball, Texas03-2010
Skills
- Training Evaluation
- Instructional Design
- Aircraft Familiarization
- Safety Management
- Quality Management Systems
- Compliance auditing
- Performance evaluation
- Developing leads
- Customer relationship management
- Staff leadership
- Motivational leadership
- Adaptability
- Problem solving
- Instructional Design
Education
other
Accomplishments
- Yearly Recognition For Perfect Attendance & Over the Top Daily Work Performance.
- Achievements For Best Skilled Leader
- Best Customer Service & Assertiveness when responding to Customer Wants & Needs.
Timeline
Aviation Trainer
Swissport USA
09.2024 - Current
Quality Compliance Manager
Huntleigh USA
01.2023 - 01.2025
Cabin Cleaning Supervisor
Swissport International
07.2019 - 01.2023
Supervisor/Assistant Manager
accufleet international
06.2014 - 07.2019
Cold Food Agent
United Food Corporation
01.2013 - 06.2014
Hostess/Server Assistant
Pappadeaux Seafood Kitchen
01.2011 - 10.2012
Sales Associate
Body Central Corp.
11.2009 - 08.2010
High School Diploma -
West Side Home School