Faith Elliott
Top Tier Plumbing & Air
Banning,United States
5
years of professional experience
Achieved high customer satisfaction, elevated customer engagement by implementing effective communication strategies, enhancing overall experience. Strengthened team dynamics by communication and participation in strong teamwork. Dedicated and customer-focused professional with strong communication, organizational, and interpersonal skills. Experienced in managing customer inquiries, coordinating requests, maintaining accurate information, and providing professional service in fast-paced environments. Recognized for building positive customer relationships, communicating effectively with team members and management, and contributing to a collaborative and productive work environment. Adaptable, dependable, and eager to apply strong administrative and customer service skills in a professional office setting.
Work History
Caregiver
3 Months- Assisted residents with daily activities, ensuring comfort and safety in a supportive environment.
- Collaborated with healthcare professionals to develop personalized care plans for each resident.
- Monitored vital signs and reported changes in health status to nursing staff promptly.
- Implemented engaging recreational activities to enhance resident well-being and social interaction.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Reception
6 Months- Handle incoming customer calls and communicate service information clearly and professionally.
- Coordinate customer requests with field technicians and relay schedule and job-status updates.
- Prioritize time-sensitive service requests and adjust communication based on changing technician availability.
- Maintaining professional communication with customers, technicians, and management.
- Schedule, confirm, and coordinate service appointments based on customer needs, technician availability, and operational priorities.
- Communicate schedule changes, delays, cancellations, and other service updates to customers in a timely and professional manner.
- Document customer concerns, service requests, appointment details, and technician updates accurately for follow-up and internal communication.
- Prioritize urgent and time-sensitive service requests while effectively managing multiple customer inquiries and competing priorities.
- Monitor technician schedules and job status to help ensure appointments are completed efficiently and customers receive timely updates.
- Follow up with customers regarding service requests, outstanding concerns, appointments, and completed work to ensure customer satisfaction.
- Escalate complex customer concerns, service issues, or scheduling conflicts to management or the appropriate department for resolution.
- Maintain accurate customer records, service notes, and communication logs in company systems.
- Process and respond to customer inquiries by telephone, email, and other communication channels as needed.
- Coordinate communication between customers, field technicians, management, and other internal departments to ensure accurate and consistent information.
- Assist with resolving scheduling conflicts and identifying alternative appointment options when necessary.
- Provide professional and courteous customer service while maintaining confidentiality and adhering to company policies and procedures.
- Maintain a professional and organized work environment while managing a high volume of calls, requests, and administrative responsibilities.
- Communicate effectively with customers, technicians, management, and other staff to support efficient daily operations and quality service delivery.
CASHIER/CUSTOMER SERVICE
3 Years 3 Months- Delivered exceptional service in a fast-paced environment, ensuring customer satisfaction.
- Trained new team members in cash handling, enhancing team efficiency and service quality.
- Managed cash operations accurately, contributing to seamless transactions and customer trust.
- Maintained food safety standards, ensuring quality and compliance with health regulations.
- Collaborated with the team to meet customer needs, fostering a supportive and efficient work environment.
- Ensured the cleanliness and organization of customer areas, creating a friendly dining and drive-through environment.
CASHIER/CUSTOMER SERVICE
11 Months- Ensured the cleanliness and organization of customer areas, creating a friendly dining environment.
- Increased sales by suggesting menu items based on customer preferences.
- Collaborated with kitchen staff to expedite order preparation, reducing wait times.
- Maintained comprehensive menu knowledge to assist customers effectively.
- Provided attentive service and a welcoming environment for repeat visits.
Education
HIGH SCHOOL DIPLOMA
Recognized with an outstanding achievement in high school AVID program.
Skills
Cash Handling & Transaction Processing
Customer Engagement & Relationship Building
Food Safety & Sanitation Compliance
Customer Service Excellence
Professional Verbal & Written Communication
Ability to Perform Effectively in Fast-Paced
Team Collaboration & Cross-Functional Support
Timeline
Reception
Top Tier Plumbing & Air
04.2026 - CurrentRead More
Caregiver
Country House
12.2025 - 03.2026Read More
CASHIER/CUSTOMER SERVICE
In-N-Out Burger
05.2022 - 08.2025Read More
CASHIER/CUSTOMER SERVICE
Sbarro
06.2021 - 05.2022Read More
Beaumont High School
HIGH SCHOOL DIPLOMA
Read More