Rumana Islam
Medical Office Administrators
Boynton Beach,FL
Summary
Detail-oriented and customer-focused professional with more than 15 years of experience in administrative, financial, and customer-facing roles. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Medical Assistant
South Palm Cardiovascular Associates
08.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Inventory Pharmacy Assistant
Toronto East Pharmasave Pharmacy
06.2022 - 07.2025
- Audited and monitored all inventory-related expenses to support financial accuracy
- Controlled overstocking and minimized waste through effective inventory tracking
- Assisted customers with delivery arrangements and handled payment transactions
- Maintained a clean, organized, and efficient environment for both staff and clients
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Counted and labeled prescriptions with correct item and quantity.
Medical Office Assistant
Tim Horton
01.2013 - 05.2022
- Help patient register upon arrival, manage telephone systems, referring call/message to physicians and answer patients query suggested by the physicians.
- Performing ECG & hook-up Holter monitor and taking Vital signs on the clients showing strong belief in equity and sensitivity to provide supports to diverse groups of clients with empathy and respects.
- Contacting with the Angiogram Lab & Surgeon office at the hospital with new referral from the clinic. In addition, communicating effectively at all levels of medical facilities with the booking referrals, arrange tests and procedures.
- Create New Clients’ charts both in the EMR & MS Office system while covering the administrative needs, including Faxing, Scanning the paper chart, Shredding, updating Patient’s demographics in Excel Spreadsheets and email ID in the office website.
- Inventorying Medical Office supplies by weekly and place the order.
- Sorts out and pulling in-active files from archives .physicians.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
Education
Diploma - Medical Office Administration
Medix College
Scarborough, Ontario, Canada07.2015
Master of Arts - English Literature
National University
Bangladesh06.2001
Skills
- Cash handling & transaction processing
- Customer service & front-desk operations
- Inventory auditing & expense control using Electronic Records
- Proficient in Microsoft Office Suite (Word, Excel) and Outlook
- POS systems & payment processing (cash, credit, debit, E-transfer)
- Organizational and multitasking skills
- Team collaboration
- Attention to detail and accuracy
- Multilingual: Fluent in English, Bengali, Hindi, and Urdu
Medical terminology
Patient-focused care
Data entry
Customer service
Patient flow management
Medical office administration
HIPAA compliance
Vital sign monitoring
Electronic medical records
Payment collection
Patient scheduling
Vital signs monitoring
Clinical documentation
Appointment setting
Fluent in [languages]
EMR / EHR
Simple dressings
Electronic health records
Timeline
Medical Assistant
South Palm Cardiovascular Associates
08.2025 - Current
Inventory Pharmacy Assistant
Toronto East Pharmasave Pharmacy
06.2022 - 07.2025
Medical Office Assistant
Tim Horton
01.2013 - 05.2022
Diploma - Medical Office Administration
Medix College
Master of Arts - English Literature
National University