Juliza Coste
Providence
Summary
Customer focused banking and customer service professional with over 3 years of experience in financial services, dispute resolution, and high volume client support. Proven ability to build trust based relationships, handle sensitive financial information, resolve complex issues, and meet performance and compliance standards in regulated environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Sunshine Pediatrics
Providence, RI
12.2023 - 10.2024
- Served as first point of contact for patients in a fast-paced medical office
- Scheduled and confirmed appointments while managing high call volumes
- Verified patient demographics and insurance information with attention to detail
- Maintained accurate records in electronic health systems while ensuring HIPAA compliance
- Coordinated with clinical staff to support efficient daily operations
Customer Service Representative/Disputes Rep
Santander Consumer USA
East Providence, RI
09.2021 - 10.2023
- Assisted customers with account inquiries, debit and credit card disputes, and fraud-related concerns
- Investigated and resolved transaction disputes in compliance with bank policies and federal regulations
- Accurately documented claims while meeting quality, productivity, and compliance metrics
- Educated customers on account activity, dispute timelines, and resolution outcomes
- Reported suspicious activity in accordance with the Bank Secrecy Act
- Maintained confidentiality while handling sensitive financial and personal information
Footaction
Footlocker Inc.
Providence, RI
08.2019 - 06.2021
- Delivered high-quality customer service while meeting and exceeding sales goals
- Educated customers on products to drive sales and customer satisfaction
- Operated cash register, processed transactions, and handled returns accurately
- Collaborated with team members to achieve store performance goals
Education
High School Diploma -
Mount Pleasant High School
Providence, RISkills
- Customer Service & Relationship Building
- Conflict Resolution & Problem Solving
- Financial & Personal Data Confidentiality
- Compliance & Attention to Detail
- MS Office
- Multitasking in High-Volume Environments
- Cash Handling & Transaction Processing
- Teamwork and collaboration
Certification
OSHA
Languages
English
Native or Bilingual
Timeline
Medical Receptionist
Sunshine Pediatrics
12.2023 - 10.2024
Customer Service Representative/Disputes Rep
Santander Consumer USA
09.2021 - 10.2023
Footaction
Footlocker Inc.
08.2019 - 06.2021
High School Diploma -
Mount Pleasant High School