Faith Failla
Seaford,NY
Summary
Strategic Learning and Development leader who designs and scales enterprise programs across North America, South America, EMEA, and APAC. Builds academies, onboarding, leadership development, and change enablement solutions aligned to business priorities, with strong stakeholder partnership and program measurement. Recognized for improving adoption and learner satisfaction.
Overview
1
1
Certification
27
27
years of professional experience
Work History
North American Data & Information Protection Manager
BASF
01.2020 - Current
- Developed Cyber Heroes, a gamified learning platform that became BASF's most-used employee development resource and expanded globally.
- Built and delivered enterprise learning and capability-building programs for employees across North America, South America, APAC, and EMEA, aligning development plans with strategy and workforce needs.
- Partnered with senior leaders, HR stakeholders, Legal, IT, and Security teams to assess needs and align business priorities with targeted learning, communication, and development programs.
- Tracked program impact through participant feedback and performance outcomes, achieving 4.8/5 participant satisfaction and facilitating successful change adoption.
- Coached leaders and employees through transformation efforts, enhancing leadership and change-readiness skills to boost engagement and organizational effectiveness.
- Led leadership development and succession planning across 30+ parents@BASF chapters, mentoring volunteer leaders and strengthening enterprise leadership capability.
- Managed internal processes to ensure efficient operations and project alignment.
Enterprise Agile Coach
BASF
01.2018 - 01.2020
- Guided cross-functional teams through complex transformation initiatives, utilizing coaching, facilitation, and stakeholder management skills to drive alignment and accountability.
- Partnered with senior business leaders to assess organizational capability gaps and develop tailored solutions to address them.
- Delivered executive learning experiences that improved leadership effectiveness and fostered collaboration and communication across the organization.
- Facilitated leadership development workshops and coaching engagements to enhance capabilities of managers and cross-functional leaders.
Supply Chain Learning Specialist/Curriculum Development
BASF
01.2013 - 01.2018
- Managed learning programs and curriculum for global supply chain community, connecting SMEs and trainers to develop and deliver impactful learning through Supply Chain Academy.
- Built and managed a global learning academy supporting onboarding, professional development, and role-based capability development for supply chain professionals.
- Directed curriculum strategy, facilitated networks, managed learning operations, and measured program effectiveness to enhance learner engagement.
- Recruited, developed, and coordinated a network of internal trainers and subject matter experts to expand delivery capacity and improve learner outcomes worldwide.
- Oversaw course delivery, trainer capacity, communications, learner feedback, and multiple learning and enablement platforms.
- Identified and implemented EnableNow to provide on-demand guidance and screen recordings, streamlining SAP user workflows.
- Leveraged learner data and stakeholder feedback to continuously improve program design and business impact.
Customer Care Training Manager | Change Management & Communications Workstream Leader
BASF
01.2010 - 01.2013
- Developed the Customer Care Academy and supporting website, creating a centralized learning environment for training resources, communications, and ongoing employee development.
- Owned Customer Care Center training function, translating business and performance needs into curricula, delivery plans, and job aids to support service delivery and enhance employee performance.
- Launched Customer Care Excellence program, reinforcing performance expectations and standardizing best practices to ensure consistent service delivery across teams.
- Directed onboarding and continuous development programs for customer-facing employees, enhancing consultative communication and service excellence while improving process proficiency.
Trainer/Content Developer
MetLife
Bridgewater, NJ
01.2008 - 01.2009
- Managed end-to-end learning programs supporting sales effectiveness, communication, territory management, and product knowledge, from needs assessment and content development through delivery, evaluation, vendor coordination, and program administration.
- Centralized fragmented and outdated training materials into single repository, standardizing content and implementing version control to enhance access to information.
- Established an “Ask Me Anything” support channel to give employees a direct resource for unresolved questions, improving response time and strengthening ongoing performance support.
- Guided junior trainers and SME facilitators using evaluation data and stakeholder feedback to maintain content quality and enhance program effectiveness.
- Maintained internal documentation for training programs.
Learning & Development Consultant
MetLife
Bridgewater, NJ
01.2007 - 01.2008
- Consulted with leaders and SMEs to design learning solutions for complex change initiatives, applying adult learning principles to achieve measurable business outcomes.
- Developed and led the Sales Training Academy for new hires, translating business and performance needs into learning roadmaps, curricula, and end-to-end development programs.
- Enhanced program effectiveness through evaluation strategies, performance data, stakeholder feedback, and refinement of learning solutions.
Business Analyst
Guardian
New York, NY
01.2006 - 01.2007
- Analyzed Guardian business requirements across insurance operations and policy workflows.
- Analyzed operational and HRIS data, translated business requirements into functional specifications, and collaborated with technical teams and vendors to resolve issues and enhance data integrity in benefits processes.
- Facilitated stakeholder sessions to clarify needs and document solution scope.
- Mapped current processes and identified gaps in Guardian service delivery.
Sales Training Manager/Facilitator | Sales Support Manager
Guardian
New York, NY
01.2000 - 01.2006
- Led sales onboarding and training programs for sales and support teams, utilizing needs assessments and coaching plans to enhance team readiness and performance.
- Facilitated instructor-led sales training on consultative conversations, territory management, and customer engagement strategies to strengthen sales skills and product knowledge.
Education
BA/BS - Business, Management, Marketing & Related Support Services
Centenary University
Hackettstown, NJSkills
- Sales enablement strategies
- Onboarding programs
- Talent onboarding
- Learning design
- Curriculum management
- Workshop facilitation
- Instructor-led and virtual training
- Learning analytics
- Performance management
- Succession planning
- Leadership coaching and mentoring
- Data protection strategies
- Capability building
- Change management
- Change leadership
- Global partnership management
- Stakeholder engagement
- Team leadership
- Project management
- Executive communication
- Revenue talent development
- Career development
- Decision-making
- Staff training
Personal Information
Title: Senior Program & Transformation Leader | Leadership Development | Enterprise Learning Strategy | Change Management | Executive Stakeholder Engagement |Executive Facilitation
Certification
Certified Information Privacy Manager (CIPM), ASTD Master Trainer
Accomplishments
Built and scaled enterprise learning programs supporting employees across four global regions. Created and expanded Cyber Heroes, BASF's most-utilized learning platform. Established multiple corporate learning academies supporting onboarding, professional development, and leadership capability building. Developed leadership programs and succession planning frameworks supporting 30+ employee resource group chapters nationwide. Led learning and transformation initiatives across customer service, supply chain, IT, security, agile transformation, and business operations functions. Consistently delivered measurable learning outcomes through data-driven program design, learner feedback analysis, and continuous improvement.
Timeline
North American Data & Information Protection Manager
BASF
01.2020 - Current
Enterprise Agile Coach
BASF
01.2018 - 01.2020
Supply Chain Learning Specialist/Curriculum Development
BASF
01.2013 - 01.2018
Customer Care Training Manager | Change Management & Communications Workstream Leader
BASF
01.2010 - 01.2013
Trainer/Content Developer
MetLife
01.2008 - 01.2009
Learning & Development Consultant
MetLife
01.2007 - 01.2008
Business Analyst
Guardian
01.2006 - 01.2007
Sales Training Manager/Facilitator | Sales Support Manager
Guardian
01.2000 - 01.2006
BA/BS - Business, Management, Marketing & Related Support Services
Centenary University