FAITH FRONTERA
Wolverine Lake,MI
Summary
Dedicated team lead and technical writer with over 5 years of experience in administrative management, project leadership, and quality assurance. Successful in managing remote teams, developing training content, and executing AI trust and safety projects. Skilled in collaborating with international clients to address complex challenges, test system vulnerabilities, and produce actionable insights. Strong organizational and problem-solving abilities in dynamic environments.
Overview
6
6
years of professional experience
Work History
Expert Contributor (Generative AI)
Snorkel AI
03.2025 - Current
- Designed and validated graduate-level NLP and reasoning tasks to enhance LLM benchmarking accuracy.
- Ensured linguistic accuracy, diversity, and complexity to strengthen AI model robustness.
Team Lead
GlobalLogic
09.2023 - Current
- Led cross-functional remote teams of 600 members to enhance AI safety and model evaluation.
- Spearheaded process optimizations to reduce data annotation cycle time by 20% in enterprise AI workflows.
- Directed QA operations for 100+ contributors, ensuring 94%+ accuracy against client KPIs.
Generalist Data Annotation Expert
Mercor
10.2025 - 10.2025
- Generated, fact-checked, and refined domain-specific content, enhancing model reliability and factual accuracy.
- Provided expert analysis and feedback, supporting ongoing model evaluation and improvement cycles.
Product Expert
Intuit
11.2022 - 06.2023
- Resolved escalated product issues for enterprise QuickBooks users, collaborating with engineering teams to identify and address feature gaps.
- Compiled and prioritized feature feedback for development teams, directly contributing to improved user satisfaction.
Proofreader (AI Content)
Tongues Translation
04.2022 - 04.2023
- Reviewed and edited machine-translated content to enhance clarity and readability.
- Developed style and tone guidelines to ensure consistency and accuracy in AI translations.
Assistant Manager
Things Remembered
Novi, MI
12.2019 - 09.2022
- Managed daily operations and mentored eight team members, implementing process improvements that enhanced customer satisfaction.
- Increased sales through innovative merchandising and personalized customer engagement.
- Coordinated inventory management and restocking procedures for retail displays.
Article Writer - Fashion & Lifestyle
Plant-Based Network
04.2021 - 04.2022
- Led fashion segment team for The Plant-Based Spotlight.
- Created original, authentic articles that resonate with brand voice and engage target audience.
- Collaborated with editors to refine content for clarity and accuracy.
Education
MFA - Creative Writing
Full Sail University
Winter Garden, FL01-2023
BS - Technical Writing & Health Sciences
Excelsior College
Albany, NY01-2020
AS - Liberal Arts
Excelsior College
Albany, NY01-2017
Skills
- Generative AI evaluation
- LLM benchmarking
- AI safety protocols
- Prompt engineering
- Red teaming
- QA process development
- Data analysis
- Cross-functional team leadership
- Remote team management
- Stakeholder engagement
- Training program design
Timeline
Generalist Data Annotation Expert
Mercor
10.2025 - 10.2025
Expert Contributor (Generative AI)
Snorkel AI
03.2025 - Current
Team Lead
GlobalLogic
09.2023 - Current
Product Expert
Intuit
11.2022 - 06.2023
Proofreader (AI Content)
Tongues Translation
04.2022 - 04.2023
Article Writer - Fashion & Lifestyle
Plant-Based Network
04.2021 - 04.2022
Assistant Manager
Things Remembered
12.2019 - 09.2022
MFA - Creative Writing
Full Sail University
BS - Technical Writing & Health Sciences
Excelsior College
AS - Liberal Arts
Excelsior College