Faith Garcia
Iowa City,IA
Summary
Proactive Team Member and Youth Coach with thorough experience in customer service, team collaboration, and coaching. I pride myself in the ability to develop strong cooperative relationships, ensure safety and efficiency, and enhance team performance through training and mentoring. I offer strong leadership qualities, complaint resolution skills, and a commitment to promoting a positive work environment.
Overview
3
3
years of professional experience
Work History
Team Member
Oberweis Ice Cream and Dairy Store
08.2023 - 01.2024
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
Dairy Queen
03.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
Youth Coach
To The Next Level
11.2020 - 03.2021
- Prepared athletes for special competitions and tournaments.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Facilitated conflict resolution among team members, promoting open dialogue and mutual respect.
- Improved youth engagement by incorporating experiential learning and team-building activities into coaching sessions.
- Supported emotional well-being of participants through active listening techniques, empathetic responses, and referrals to appropriate professional services when needed.
Education
High School Diploma -
Wheaton Warrenville South High School
Wheaton, IL05.2024
Skills
- Teamwork and Collaboration
- Training and mentoring
- Complaint resolution
- Customer Service
- Collaboration and Teamwork
- Following Instructions
- Leadership Qualities
- Safety understanding
Languages
Spanish
Professional Working
Timeline
Team Member
Oberweis Ice Cream and Dairy Store
08.2023 - 01.2024
Team Member
Dairy Queen
03.2022 - 04.2023
Youth Coach
To The Next Level
11.2020 - 03.2021
High School Diploma -
Wheaton Warrenville South High School
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