Faith Glenn
Bothell,WA
Summary
Accomplished Store Manager with a proven track record at Sally Beauty Holdings Inc., enhancing operational efficiency and customer satisfaction. Skilled in operations management and team leadership, I excel in problem-solving and fostering customer relations. My strategic approach and multitasking abilities have significantly improved performance metrics across teams.
Overview
4
4
years of professional experience
Work History
Store Manager
Sally Beauty Holdings Inc.
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Sales Associate
Ulta Beauty Inc.
01.2020 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bellevue College
Bellevue, WASkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
- Team Building and Leadership
- Operations Management
- Work Planning and Prioritization
- Strategic thinker
- Operations
Timeline
Store Manager
Sally Beauty Holdings Inc.
02.2022 - Current
Sales Associate
Ulta Beauty Inc.
01.2020 - 03.2020
Bellevue College
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