Faith Goodrich
New York,NY
Summary
Client-centric, energetic and engaged Sales Professional with a strong focus on the Luxury Experience. Prioritizing Client Retention and Evolution through personalized, dedicated connections and relationships. Lover of fashion, family, sports and the insatiable energy of New York City.
Overview
4
4
years of professional experience
Work History
Client Advisor- Gucci
Macys Department Store
08.2021 - Current
- Excelled in meeting sales targets, contributing significantly to the overall success of the team; totaling over $1.5M in annual sales
- Clienteling specialist, generating consistent, repeat business through providing exceptional customer service, elevated, specific communication and building genuine relationship
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Proactively remerchandised salesfloor based on product performance and customer shopping behavior
Sales Advisor
Saks Fifth Avenue
01.2021 - 08.2021
- Increased sales by establishing rapport with customers and identifying their needs.
- Using Salesfloor platform, conducting live chat with customers with both product and fulfillment questions
- Manage client relationships, fostering repeat business and identifying cross-sell opportunities
- Reaching out for follow ups and monitoring product maintenance; Handles a range of customer service concerns
Team Coordinator- Outlet Division
Gucci America Inc.
09.2020 - 01.2021
- Flexed to the needs of the business, assisting with the visual merchandising, organizing and coordinating phone service
- Welcomed guests and uncovered their needs through thoughtful, personalized inquires
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
Sales Associate
Rent The Runway
11.2019 - 02.2020
- Maintained Knowledge of all Rent the Runway product including fit, styles and inventory
- Assisted the team in executing all daily retail operations to ensure premium service and smooth store functions
- Increased sales revenue through effective product recommendations tailored to individual customers
- Resolved customer issues with the utmost care and respect by listening to their problems and offering creative resolution
Education
Associate of Arts - Interior Design
Montgomery College
Rockville, MD05.2020
Skills
- Consultative Selling
- Marketing Strategy
- Building Personalized
- Merchandise Planning
- Multitasking
- Customer Service Excellence
- Strategic Selling
- Team Building
- Client Evolution & Retention
- Genuine Client Relationships
Timeline
Client Advisor- Gucci
Macys Department Store
08.2021 - Current
Sales Advisor
Saks Fifth Avenue
01.2021 - 08.2021
Team Coordinator- Outlet Division
Gucci America Inc.
09.2020 - 01.2021
Sales Associate
Rent The Runway
11.2019 - 02.2020
Associate of Arts - Interior Design
Montgomery College
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