FAITH GRAY
Washington
Summary
Results-oriented HR and Operations leader with expertise in improving organizational efficiency and elevating team performance. Proven ability to implement strategic HR initiatives, streamline onboarding, and enhance compliance, while fostering strong partnerships with leadership to achieve business objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
BG Healthcare Services
Falls Church
01.2025 - Current
- Oversee full office operations including staff coordination, scheduling, administrative workflow, and regulatory compliance.
- Led recruitment, onboarding, and performance management initiatives to enhance workforce quality and retention.
- Implemented operational improvements to streamline office processes and support scalable HR practices.
- Acted as primary liaison between leadership, staff, and clients to maintain service excellence and resolve escalated issues.
- Analyzed performance metrics, generated operational reports, and recommended strategic improvements to executive team.
- Processed payroll for employees on a bi-weekly basis.
- Addressed payroll challenges to ensure accurate employee compensation and timely payments.
- Reviewed and approved all timesheets and payroll documents prior to submission to the Payroll Department.
Human Resources Generalist / Recruiter
Professional Healthcare Resources
Annandale
01.2023 - 01.2025
- Led full-cycle recruitment for clinical and administrative roles, improving time-to-fill through targeted sourcing strategies.
- Managed HR functions including onboarding, HRIS updates, benefits support, policy communication, and compliance to ensure seamless employee experience.
- Conducted employee relations investigations and delivered recommendations aligned with labor laws and organizational policies.
- Collaborated with leadership to strengthen internal structures, job descriptions, and workforce planning.
- Processed payroll bi-weekly for employees, ensuring accuracy and timely disbursement.
HR Coordinator
Savco Staffing Solutions
Nassau
01.2022 - 01.2023
- Developed improved onboarding workflows, reducing new hire processing time and enhancing the employee experience.
- Coordinated candidate pipelines, interviews, and documentation to streamline office and HR operations.
- Facilitated exit interviews and collaborated with leadership to uncover insights for improving employee retention.
- Enhanced compliance procedures and communication for bilingual staff, improving clarity and accessibility.
Remote Human Resources Generalist
Humana
New York
01.2018 - 01.2023
- Coordinated onboarding, training, performance review tracking, and compliance documentation to enhance employee integration.
- Administered HR policies and collaborated with management to resolve employee relations issues, reducing potential risks.
- Maintained HRIS accuracy and generated essential reports including turnover, new hires, and compliance metrics.
- Facilitated immigration processes (H1B, permanent residency), ensuring adherence to all legal and compliance standards.
Remote Human Resources Specialist
White Glove Placement
New York
01.2017 - 01.2023
- Partnered with executives and hiring managers to forecast staffing needs, facilitating proactive recruitment strategies and maintaining open communication.
- Managed large-scale staffing operations to ensure adherence to HR policies, federal guidelines, and state labor regulations, supporting organizational integrity.
- Facilitated smooth candidate experience through consistent follow-up and clear expectations, strengthening onboarding support.
Junior Recruiter
Cross Country Medical Staffing
Nassau
01.2020 - 01.2022
- Sourced and attracted high-quality talent for healthcare roles through active outreach and relationship building.
- Maintained recruitment pipelines while tracking departmental metrics to enhance recruitment strategies.
- Coordinated client onboarding and supported office operations for NYS credentialing, ensuring smooth integration and compliance.
Education
Bachelor of Science -
ECPI University
Virginia Beach, VA06-2027
Skills
- HR management and employee relations
- Performance management and leadership
- Recruitment strategy and compliance
- Benefits administration and labor law compliance
- Payroll administration
- Payroll and timekeeping systems
- HRIS administration and policy development
- Compliance documentation
- Healthcare HR operations and EMR/EHR platforms
- Office management and process optimization
- Microsoft Office Suite and Google Workspace
Certification
- Professional in Human Resources (PHR)
- CPR/BLS/First Aid
Languages
Spanish
Full Professional
Italian
Full Professional
Timeline
Branch Manager
BG Healthcare Services
01.2025 - Current
Human Resources Generalist / Recruiter
Professional Healthcare Resources
01.2023 - 01.2025
HR Coordinator
Savco Staffing Solutions
01.2022 - 01.2023
Junior Recruiter
Cross Country Medical Staffing
01.2020 - 01.2022
Remote Human Resources Generalist
Humana
01.2018 - 01.2023
Remote Human Resources Specialist
White Glove Placement
01.2017 - 01.2023
Bachelor of Science -
ECPI University